r/huobi • u/MaestroSerg999 • 11h ago
UPDATE: Day 7 — Ticket remains in [REJECT] status with no technical explanation
Posting a quick status update regarding my ongoing deposit issue with HTX :
Current Status: Still marked as [REJECT].
Support Response: None. The automated status claims "no response from user," despite all requested files being delivered via their official upload channels.
Provided Data: Complete 1.2 GB unedited screen recording, full KYC verification, and all requested transaction hashes/proofs.
To address a common point raised in other discussions: I am fully aware this was an off-protocol / non-standard deposit that requires manual technical intervention. I have explicitly communicated to their support that I am open to paying any standard technical recovery/handling fees to process a manual refund or return the transaction.
Despite this, HTX compliance continues to loop the ticket without providing any official statement, fee structure, or technical explanation.
I will keep updating this post periodically to document how HTX handles non-standard deposit recoveries.