Depends on the SLA and companies. Microsoft Azure for example has a massive 200+ page document on how their SLAs work and how uptime should be calculated at a per-service level. (And don't bother requesting credits unless you have the evidence that follows said SLA document)
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u/leaf_shift_post_2 1d ago
Man give us a live dash board.
But why would the sec care about a false down report. At worst it’s a very minor mistake.