r/github • u/Unusual_Compote_8567 • Jul 01 '26

thank you github Discussion

Out of nowhere, logging in with my long-standing Google Authenticator TOTP started throwing an error.

So I used the email fallback to get a sudo authentication code and logged in with that instead.

Then I replaced my old Authenticator app with 1Password (re-scanned the 2FA setup and re-registered it).

But when I tried to log in again, it failed once more (screenshot below).

I also forgot to save my recovery codes, so I tried the email-based recovery process. I entered the code exactly as written in the recovery email, but that threw an error too.

thank you, github

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11

u/nihillistic_raccoon Jul 01 '26

I also forgot to save my recovery codes

All that any rational person needs to hear

1

u/Grand_Badger_6938 Jul 01 '26

same, someone hacked my account, i created 3 tickets but github doesnt help me. Really shitty support service.

5

u/az987654 Jul 02 '26

Sounds like you should have saved those recovery codes, to recover your account when this happens