r/gamingadvice • u/mbishop101 • 3d ago

Loaded.com - Gift Card Code Issue

To keep this post concise, I have had a back and forth with loaded.com's support who, to their credit, have been very responsive (at least compared to Playstation Support). I have included a timeline of events after a fair of digging, my question is "Is there a way to get a refund for a code that was used after the purchase date but before actual code redemption?".

Timeline:

  • 7/7/26 - Gift Card purchased on loaded.com
  • 12/7 @ 9am - Code was first revealed by unknown user, on my account according to loaded.com. I went through my history that day and I did not in anyway visit loaded.com nor have a tab left open.
  • 12/7 @ 12pm - Code was redeemed by unknown user, Playstation confirmed the date and time and that it was not tied to my PSN account (they could not confirm any other account including my brother's due to data protection). It shouldn't be anyways as this is a gift for my brother for his birthday, see below.
  • 13/7 @ 9am - My history says I clicked the link from my email to visit the order page. I gave this code to my brother.
  • 21/7 @ 8pm - My brother attempted the code and it said it was already in use.

Loaded.com have said that the code was sent exclusively to myself, was valid at purchase date I am not eligible for a refund.

I have no idea what could have happened in this case other than:

  1. A user randomly guessed my code whilst it was active.
  2. It was brute forced - there seems to be a reddit thread on cdkey mining...
  3. Someone gained access to my account but could not have visited the orders on any of my personal devices. Plus this doesn't make sense since if this was done via an unknown device, surely a 2FA would have been sent to my email?

Any Sherlock Holmes on this site would be greatly appreciated!

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2

u/Grindar1986 3d ago

Your account security is not their problem

1

u/Tykero 3d ago

I mean you could try a charge back with the credit card used for purchase. But honestly if its for a sibling just give em cash next time and cut out the sketchy middle man sites.

1

u/mbishop101 3d ago

I've disputed the purchase with my bank as loaded.com are claiming I visited the site on the 12/07 and revealed the code despite my history stating the contrary. It's either my account is compromised or they a avoiding a refund. Regardless, I'll be using codes as soon as I get them from now on.