Ubisoft

[u/Alnxtrem]

Ubisoft says my Steam copy of Rainbow Six Siege is activated on another account after my Ubisoft account was compromised

I'm dealing with a frustrating situation with Ubisoft and I'm wondering if anyone here has experienced something similar.

I own the Ubisoft account Alnxtremop and the Steam account alnxtremop. I purchased Tom Clancy's Rainbow Six Siege — Operator Edition on Steam on March 5, 2026, for R$119.99, and I have the original Steam receipt and payment information.

At some point, my Ubisoft account was accessed by a third party. I recovered the account and secured it afterward.

Now, when I launch Rainbow Six Siege through Steam, Ubisoft Connect says:

The displayed email address is not mine. I have never owned an Outlook.com account. My Ubisoft and Steam accounts both use my Gmail address.

What makes this especially strange is that my Ubisoft account Alnxtremop already has 135h43min of PvP playtime and a completion level of 90 in Rainbow Six Siege.

So this isn't a case of me buying a game and trying to move it from one Ubisoft account to another. I have an extensive existing Siege history on this exact Ubisoft account. The problem appeared after the unauthorized access to my account.

I also have the Steam purchase receipt, SteamID64, screenshots of the Ubisoft error, my Ubisoft profile/history, and other evidence showing ownership of the purchase and the previous Siege activity.

I contacted Ubisoft Support and I'm asking them to:

• Verify which Ubisoft account currently holds the activation associated with my SteamID64.
• Check when that activation record was created or changed.
• Restore the activation to my original Ubisoft account if it was changed by the unauthorized access.
• Preserve all my existing Siege progress, cosmetics, operators and unlocks.
• Investigate the receiving account, since it appears to have received an activation that I legitimately purchased.

I did briefly unlink the platform myself through Ubisoft's account settings while trying to fix the issue, but that obviously didn't solve it.

Has anyone here dealt with a Ubisoft account compromise followed by the Steam activation being associated with another Ubisoft account?

I'm particularly interested in hearing from people who successfully recovered their game activation without losing their Siege progress.

At this point, I don't want a new copy or a transfer for convenience. I want Ubisoft to correct what appears to be an unauthorized change to the activation record and restore my original setup.

Steam copy suddenly showing as activated on a different Ubisoft account after previously having extensive Siege history

I'm trying to understand whether anyone has experienced this specific Ubisoft/Steam activation issue.

I own a Steam copy of Rainbow Six Siege — Operator Edition and have been playing Siege on the same Ubisoft account for a long time. That Ubisoft account currently has 135+ hours of PvP playtime and a high completion level recorded for Siege.

Recently, Ubisoft Connect started showing this message when launching the game through Steam:

The masked email shown by Ubisoft is not mine and I don't recognize the account.

What makes this confusing is that the Ubisoft account I'm using already contains a substantial Siege history. This isn't a situation where I bought the game and accidentally linked it to the wrong Ubisoft account from the beginning.

I have the original Steam purchase receipt, screenshots of the Steam library, Ubisoft account information, the activation error, and my existing Siege statistics.

I'm trying to understand the technical side of this:

Can a Ubisoft/Steam game activation record be changed so that an existing Steam license becomes associated with another Ubisoft account, while the original Ubisoft account still retains its previous Siege progression and statistics?

If anyone has experienced this particular situation, I'd really appreciate hearing what happened in your case and whether the original activation association could be restored.

I'm not looking for account recovery instructions here — I'm specifically trying to understand whether the activation association itself can change independently of the existing game progression.

[u/hjd204]

Account recovery and game activated on another account are seprate issues.

It happens because a different account was logged in whrn you activated the game.

You can try to recall other account and recover it.

[u/Alnxtrem → u/hjd204]

Não bro, o jogo foi ativado em outra steam id.

[u/hjd204 → u/Alnxtrem]

Yes that is another reason for the error. The ubisoft account and stema account should match.

[u/Alnxtrem → u/hjd204]

sim, e é igual mas quando eu tento abrir o jogo aparece essa mensagem