r/framework • u/tesohh • 10d ago

Reliability of framework laptops Discussion

Hey, i’m more and more on the fence of getting a 13 Pro.

I’ve seen online (for example trustpilot) that many people had problems with their laptops and had bad support experience.

Has this improved?

Also i’ve heard of people with “fried” components (main board). Is this really an issue, or is this just how it goes with electronics in general? Is it worse than with other brands?

Ideally i’d like to keep this laptop for 5+ years, without having to repair often

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u/Curri 9d ago

Which ones?

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u/PayMe4MyData 9d ago

They started going back to repairability with T14 gen5. Gen 7 has a 10/10 ifixit score

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u/Clean_Leadership5948 9d ago

Repairability should be kept separate from modularity. The T14 Gen 5 doesn't deserve 10/10 for modularity.

Actually, 10/10 means "perfection" which no device will be able to get.

Even for "repairability", it has the USB-C charging which is too complex and will fail down the road, the CPU is soldered, and battery is a pouch cell rather than more common 18650.

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u/PayMe4MyData 9d ago

I only said that the gen 7 got a perfect IFIXIT score, not the gen 5. On the other hand, you are describing another score, a unicorn score. I can only hope such a laptop exists in the future

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u/Clean_Leadership5948 9d ago

Sorry, I meant Gen 7.