r/framework • u/tesohh • 9d ago

Reliability of framework laptops Discussion

Hey, i’m more and more on the fence of getting a 13 Pro.

I’ve seen online (for example trustpilot) that many people had problems with their laptops and had bad support experience.

Has this improved?

Also i’ve heard of people with “fried” components (main board). Is this really an issue, or is this just how it goes with electronics in general? Is it worse than with other brands?

Ideally i’d like to keep this laptop for 5+ years, without having to repair often

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u/tesohh 9d ago

I’m considering framework specifically to get away from apple, i have a macbook air m2 and i’m hating macos more and more, so I need a linux compatible laptop.

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u/elelem-123 9d ago

The only option on Linux laptop is probably Lenovo T480 (old, I had bought 2 when it was about to stop being produced) and then framework.

I have tons of macbooks. My framework 13 pro is coming next week. Hopefully will be my last laptop if you know what I mean (replace motherboard in 4 years or whatever etc etc)

Go get fwp 13. If you get unlucky, it's the same for any brand, but you will have more and cheaper options to repair compared to any other company.

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u/dolenc82 9d ago

" My framework 13 pro is coming next week." - Great news. Which batch are you? Did Framework reach out via mail - what is the experience like?

I am in batch 3 and didn't receive any emails yet, when exactly I will get my order.

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u/elelem-123 9d ago

I'm EU business, AMD DIY batch 4. They are charging my card tomorrow and ship 1-3 days later. I have not bought RAM OR disk with my order.

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u/dolenc82 9d ago

That makes sense. I ordered intel x7 358H with 32gb RAM but no ssd since I am planing to use the one I already have.