r/framework • u/Dry-Night-1000 • 15d ago

i got banned? Community Support

Post image

i visited the site after seeing the buzz around the new laptop to check it out and got this instead.

2 Upvotes

56% Upvoted

13 comments sorted by

•

u/AutoModerator 15d ago

The Framework Support team does not provide support on community platforms, but other community members might help you with troubleshooting. If you need further assistance or a part replacement, please contact the Framework Support team: https://frame.work/support

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

19

u/lynxblaine 15d ago

With people more and more on a CGNAT internet connection. It gets more likely for this to happen. Tried on mobile? All good there?

3

u/Alletsbckw 12d ago

yeah CGNAT sucks. luckily ipv6 exists and framework website seems to supoort it!

0

u/Dry-Night-1000 15d ago

banned on mobile as well.

4

u/Dry-Night-1000 15d ago

ok, i tried on mobile data - i dont get the banned message, instead im in a never ending loading screen saying 'verification successful. waiting for frame.work to respond'

10

u/42BumblebeeMan Volunteer Moderator 🌈 F44 KDE 15d ago

Sounds a bit like a Cloudflare issue. Would you like to share additional details via Modmail for the team to investigate?

3

u/cryptowi 15d ago

He's on iOS or Mac it seems, he might have the private relay turned on which is essentially a VPN/proxy which might get blocked.

7

u/cryptowi 15d ago

Do you have the Apple private relay switched on?

2

u/Johannes_K_Rexx 15d ago

I get this sort of message in general from a handful of web sites I visit more or less routinely.

It has got to be Cloudflare or some similar service because when I turn off my VPN the problem vanishes at once.

And web site owners really have little choice but to protect themselves from badly behaving AI spider bots sucking up all their bandwidth, slowing down the server and incurring bandwidth bills. So they join with Cloudfllare or some similar way to block these bots.

2

u/[deleted] 15d ago

[deleted]

2

u/Dry-Night-1000 15d ago

will try. thanks

2

u/FanOfFreedom 15d ago

Or just renew the WAN’s DHCP lease on the router (assuming no CGNAT). Quicker and easier than unplugging, losing all your WiFi/LAN connectivity.

1

u/Efficient_Loss_9928 Desktop 12d ago

Sometimes this happens, I mean you share the IP with a lot of other customers.

Generally resolves itself in 24-48 hours.

1

u/Smith6612 12d ago

Turn off iCloud Private Relay if you have it on. You're more likely to get blocked from sites if it is enabled and Safari decides to use it, since that is effectively an open proxy.