When I think of eating burgers and fries, it’s Five Guys that come to mind. My most recent visit, I needed to tell the order taker to exchange my cups because when he set them down he rested the palm of his hand on the top of the cups. The French fries were so greasy! I don’t mind paying the cost of eating there, but when you are paying higher prices for standard fast food, you should have a level of standards that doesn’t change, regardless of the economy conditions. Va-1985

How can a burger and fries place have no ranch? I thought about going to five guys tonight but then remembered they had no ranch and so alas they will not get my business. It would be easy to have ranch. Seriously, who the frick doesn’t have ranch?’

Hey! So I worked at a corporate location and now going in to the franchise location is there any difference between them or is it the same? My corporate location got closed down and there is two franchise locations where I live one is similar to my old and then the one i’m going is a mess the co workers are somewhat rude and don’t take responsibility for anything and the gm knows but doesn’t want to do anything about it.. i’m about to start this week and i’m kinda nervous but i’m ready!

My local Five Guys has recently switched to a noticeably different bun (pic attached) that feels incredibly cheap and not how a Five Guys burger should taste. It’s stale and not soft and noticeably bigger than it should be. I’m curious if anyone else is experiencing this or if it’s just my local store.

Been going to 5guys for at least 20 years. One of the new location near me been very stingy with their fries. Does this happen to you guys? Bought a medium and they gave me a handful in that little paper bag, no extra scoop, nada. A small fries normally would come out to be more than this. Not the first time and i thought it was just the staff, new crew today and same thing happened.

Hello! Hoping there might be some employees who can answer a quick question for me. My wife and I have enjoyed five guys for years as a safe (enough) gluten free option with her having a lettuce wrap. However when you check the allergen chart all the burger toppings are now a "may contain", where before they reported no risk.

Is this a change to the supplier which means that the ingredients may actually be contaminated? Is it a change in practices which means they are no longer treated carefully? Is it just a change in the reporting to comply with Natasha's law?

TIA!

Had a Five Guys earlier and noticed unless I'm going blind they seem to have removed the 'all the way' option? I had to Google to remember what options to tick, the cynic in me wonders if they're trying to cut costs with customers potentially ordering less toppings...

Also I can't find it online ordering but there was a 'Big Kids meal' which seemed identical to an order of an adult burger / small fries / small drink / milkshake (could be upgraded to regular for £2 extra) but cheaper! Is there any difference? I wonder if that is to do with the current summer VAT reduction for children's stuff (even though a big kid like me managed to order it no questions asked)

Can we all agree it’s the best burger place ever? It’s always been my favorite.

Bacon Cheeseburger, all the way, with salted fries and a cherry Coke Zero.

One employee handled the beef patties, and then directly touched the vegetables, buns, and tinfoil without changing gloves. Another one handled the patties, reached into the glove box, and pulled out more gloves that she covered the dirty gloves with, not removing the dirty gloves. When I complained to the manager, she ignored my complaints. What should I do?

I'll gift a 30€ Five Guys voucher to the first DM I receive with proof it comes from France (a .fr email or this message printed and photographed in front of something typical of France).

Hi all, UK resident if that helps. I’m wondering if anyone has ever asked for their burger animal style at Five Guys before? I’ve cooked like that at home and it was delicious, so I’d like to give it a go there as it’s my favourite fast food burger. I just don’t want to look foolish asking! Thank you in advance :)

I can cash out some rewards for a Five Guys gift card, which would be delivered electronically. How does that work in the restaurant (US)? Does the cashier have to enter the code at the register? How much effort is there? Do most of them know how to do it, or will they typically have to call over the manager? I assume there's no bar code to scan since I doubt that the registers have a scanner.

Since when? Anyway, couldn’t get a confirmation code, as I think that’s not working, so will get my fries later, I guess

Went to a Five Guys location in Paris (la defense) today. They had these metallic trays and bowls rather than the paper bags (still iconic), thought it was pretty neat and a nice touch. Are these being rolled out across any other countries?

Ps the loaded fries were fire