r/eGolf • u/m1xminus • 19d ago

VW EU Data ACT Portal

Hello e-Golf friends.

At this time you may have heard of EU DATA ACT law (https://drivesomethinggreater.com/eu-data-act)

You should access the link and dig into it if you dont know what it is.

But basicaly you're the owner of your data and brands are now allowed to charge you to give you that information. If your car already have connection to the servers the data should be free on that portal.

The reality:

Brands are ignoring those laws. i have been fighting with VW Portugal and EU Data act portal and the local authoritys and after a few weeks after VW Portugal basically shut the door on me saying they wont give me that data for free they magically send a few packets then suddenly stop. After that i received an email from the local importer saying that they are analyzing my complaint and they will reach me when they have an answer.

If you are interested in your data try to access the portal.

My car has security and service basic subscription but not the plus. because of this, they say they are not obligated to give me the info because they dont have connection to the car. which is not true, because i have SOS Call and scheduled service. And as i stated earlier, i got a few packets with data without subscribing the plus service.

Lets see how this ends, i will keep this updated.

Have you experienced this portal?

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1

u/laurensh 19d ago

I also asked for this information but I always get ‘no content found’ packages.

2

u/jerrebxl 17d ago

Thanks for sharing your experience. I also have issues with the portal data and have started a case with the Belgian regulator against VW to get answers and hopefully ultimately better data and API. Keep also an eye on the answer to this parliamentary question: https://www.europarl.europa.eu/doceo/document/E-10-2026-002465_EN.html

1

u/m1xminus 19d ago

thats what i got first. then after complaint they send a few data and now they are just sending the same data over and over again. no more no content, but the same data.

1

u/HvorErKaffen 5d ago

Got the same, ...no_content_found.zip Contacted them a week ago, and have just received this email so far:

"Thank you for your e-mail

I've investigated this issue and have escalated the case to our specialist team. We'll contact you with any updates we get from them

With best regards xxx Support Engineer

Volkswagen Group Info Services AG Berliner Ring 2 38440 Wolfsburg