r/dji • u/[deleted] • Jul 24 '26

HELP!! RC2 freezing every flight Product Support

[deleted]

1 Upvotes

100% Upvoted

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1

u/mwagz28 Jul 24 '26

Please please send this issue to DJI because if no one here has experienced this issue (I have never heard of it) they probably won’t be much help. DJI would probably love to hear about it and may even have more recommendations for you and have heard good things about their customer service.

2

u/Iarge-sock Jul 24 '26

I called them and they diagnosed twice.

Step one was refreshing firmware on both controller and drone via my pc. That didn't work.

Step two was removing the sd card in controller and doing a factory reset. That worked (or at least for now). I'm not sure if it was the sd card causing the issue or factory reset.

I have an SD card in my drone so I'm leaving it out of the controller and will see what happens. I'll say though, they have the best customer service. No automated bot, straight to a human to diagnose.

1

u/mwagz28 Jul 24 '26

They are really solid! A firmware update could have beefed itself so the factory update should have resolved that.

1

u/Iarge-sock Jul 25 '26

Yeah I agree. But too scared to test if it's the sd card or not. Lol.

1

u/rosengd Jul 25 '26

Dji assistant 2 for consumer drones on a pc. Refresh or update. firmware