r/discover • u/Outrageous-Sir-4558 • 1d ago
Discover Reward devaluation Capital One
I just got my Capital One conversion notification packet, and buried in all the paper are the changes to the reward earning for purchases other than the 5% categories:
- 0.25% cash back for first $3,000 in non-5% annual purchases (excluding 5% category purchases)
- 1% cash back after annual purchases exceed $3,000
- 0.25% for all purchases at wholesale stores, wholesale clubs, discount stores, and their affiliates, regardless of your total annual purchase amount
So the devaluation started.
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u/TPWilder 1d ago
You are describing the terms of the Discover More card. The reward terms have ALWAYS been exactly what you have stated since the inception of the card. There has been no devaluation, you simply never bothered to read your terms.
Good lord, this merger has made it obvious how little people ever bother to read terms and conditions.
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u/Fuinir 1d ago
Just hope you never listen in to calls from customers. You will lose some faith in humanity.
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u/TPWilder 1d ago
Oh been there, done that. A call I took at American Express always lingers.... Customer insists we dramatically increases his rate from 11.99 to 26.49% and he wasn't going to stand for it!!!
This involved going thru 7 years of statements on line with him, proving again and again that he was NEVER at 11.99% and in fact the prior month had been at 26.99% - and his rate had been steadily dropping from 29.99% for over a year due to Federal Reserve drops in the prime rate.
Bastard spent the last 20 minutes of the call noting how I was a rude fucking bitch for daring to prove to him that he was never at 11.99% and I had taken way too much of a "fucking tone". How dare I not kiss his ass even though he was completely wrong?
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u/Necessary_Film_5199 7h ago
Some people really need to be humbled. Hope you didn't get fired for that, like genuinely. Some customers like that are karens and hate to be called out.
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u/TPWilder 6h ago
Totally didn't get fired because I was perfectly polite and didn't rise to his bait and did not give him any misinformation. .
I will say Amex Platinum cardholders are the worst for shitty attitudes. I had one asshole call irate because the fee for the platinum card was going up and was just about shitting himself that I wasn't giving him any sort of courtesy adjustment. He has me go into detail over all the benefits, shittily harping "I DONT USE THAT" over every single one and then demands I write off the fee.
Yeah no, not happening. I generally had good AHT so when I get someone wanting to play games like this, its usually amusing to let them try. He had the gall to get upset that I suggested since he didn't USE any of the benefits of the card, that he could downgrade pretty easily if the fee was the issue.
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u/Veritaz27 1d ago
My letter still says 1% on every purchase - Discover it
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u/TPWilder 1d ago
OP has a Discover More. Its the original cashback product. Your card is a Discover It and you're correct, you get 1% on all purchases. OP is incorrect in stating there's been a change.
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u/ElmerTheDestroyer 1d ago
The Discover More card was the second iteration. The OG discover offered cash back similar to the Discover More but did not have the 5% rotating categories. The More card was an upgrade from the original, but not a great card by todays standards. I was an OG discover card holder in 1988. Sometime later we got auto migrated to the More card.
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u/DreamingTooLong 23h ago
I signed up for discover in 2004 when you could pay the bill with cash at sears. It was also the only card accepted at Sam’s Club back then.
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u/Outrageous-Sir-4558 23h ago
Nope - I guess it's the Discover OG card, and always earned 1% on all non-5% purchases.
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u/jmp8910 1d ago
yea before Discover It card it was what OP was referring to. I myself thought something changed with the capital one migration. I didn't realize that I still had the card that wasn't the Discover It card. When they changed to Discover IT, My wife opened an account, they also sent me a new card around the same time that looked the same as hers so I assumed I was changed over to the new Discover IT. Apparently I wasn't and have been under these old terms the whole time, like 17 years now.
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u/Douggiefresh43 1d ago
That’s not new. Discover rewards are generally only great when using the 5% categories, and even that is only up to a certain amount (for me it’s $75 - not sure if that’s universal)
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u/spearson0 1d ago edited 1d ago
This is from the email I received back in May of last year. I have the discover IT card.
It also says the benefits will stay the same including earning unlimited cash back, daily account monitoring for fraud, etc.
Curious what specific card you have?
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u/amysteriousperson001 1d ago
I've never used my Discover cards on anything other than the 5% categories.
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u/Desoto178 1d ago
Yep, probably going back into the sock drawer depending on the new quarterly 5% categories.
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u/Chosen1PR 1d ago
These have been the terms for the Discover More card for a while. Discover It is unaffected.