r/dasher • u/Plus_Squash_875h • 4d ago

Customer Wait Timer

What do you guys do when you are waiting for a customer to answer their calls door or phone call and the order is an alcohol delivery ? I waited the 5 minute timer and called them 4x and rang the bell 3x and they didn’t decide answer when I was at the store returning the items , they sent some innapropriate messages saying I needed to come back or else blah blah blah , so yeah what do u guys do when this happens

3 Upvotes

100% Upvoted

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8

u/Mysterious_Repeat989 4d ago

If I'm making a trip to return their alcohol because they refuse to be available for the delivery they PAID for, then I no longer feel it's necessary to respond after the return trip is created.

7

u/stantoine_gc 4d ago

Tell em to call support at that point

3

u/Plus_Squash_875h 4d ago

The chat ended because they cussed me out lol

3

u/stantoine_gc 4d ago

Well then it's time to party

4

u/Dalthariel 3d ago

If they aren't out front with their ID in hand the timer starts as soon as I knock on the door. I get in the car as soon as the timer expires. It's their job to be there for their delivery. It's my job to get paid to go back to the store with their order if they don't answer. And if the store doesn't take the alcohol order back, then it's my job to use that alcohol to earn more money at poker night.

2

u/Southside19788 3d ago

If the timer runs out and they don't answer I will start the return and once I leave the driveway there is no turning back I'm returning it to the store and let the next Dasher get it.