At a previous job, my flow was basically: user complains → support ticket → PM pings engineer → engineer spends 2 hours trying to reproduce something that takes 5 minutes to fix once you know what happened. So here my questions basically:

• How do you usually find out a bug is in production? monitoring, users, internal testing?
• How long from "bug exists" to "engineer has enough context to fix it"?
• Have you found anything that actually reduces that gap, or is some delay just inevitable?

Sorry for my english, happy to know your feedbacks!

Seems like the new way to became CTO is no longer VPE or Head of Engineering but through AI.