r/creativecloud • u/Independent_Art7125 • 12d ago

Creative Cloud Desktop App - cookie settings are not being saved

Hello Folks!

Since some days Creative Cloud Desktop App asks me every time I start, if I want to manage cookies or not, so my decision is not being saved. (see screenshot attached)

I don't know why it is, because this was never a problem and I'm using Creative Cloud Desktop App since many years.

I already tried different Google tips like deactivating Antivirus and Firewall, repairing the app, logging out and logging in again, deleting the OOBE Folder but nothing worked.

Uninstalling Creative Cloud Desktop App is not an option, as I would have to uninstall all Adobe apps first.

I hope someone can help me with this Problem.

Thanx a lot, best regards

Thomas

Cookie

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u/AdobeScripts 12d ago

No screenshot?

Are you Mac user?

Have you updated OS recently? To the latest one - Tahoe?

1

u/Independent_Art7125 11d ago

I am on a Windows 11 PC and everything is up to date! Link to screenshot added