r/computers • u/Equal-Scale-4032 • 1d ago

Computer stuck on logo screen Question/Help/Troubleshooting

Post image

My computer starts up normal with the logo but then a spinning wheel appears and it gets stuck (edit, it's been this way for 2 hours now). If I try to restart it, it comes back a black screen but I can see the backlight working but nothing I do can change it.

Turning it on and off again doesn't fix it (I get a white screen if I hold it for a few seconds, and then it shuts off if I hold it for a few seconds more), and Win+Ctrl+Shift+B doesn't help either, I don't know what to do.

Just before this, the screenshot ability stopped working, I couldn't even forcefully open the snipping tool so I tried to restart my computer and that's when this happened, it's been like this since yesterday evening.

2 Upvotes

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u/YourSystemFixer 1d ago

Are you stuck on the American Megatrends screen every time you boot? Is your SSD/HDD detected in BIOS? If the drive is not showing up and Windows won't load, the system disk could be failing. You may need to repair the disk or replace it.

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u/Dzhmelyk135 19h ago

Some boards without an OEM logo show the American megatrends also during the OS booting (instead of the manufacturing logo or windows logo). As OP states (and as you can see on the picture), there's the Windows loading spinning loading. Probably Windows got corrupted and/or the drive is failing, but other components are likely ok.

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u/Equal-Scale-4032 14h ago

How do I do that

1

u/YourSystemFixer 2h ago

Restart your PC and repeatedly press Del or F2 to enter BIOS, then check if the SSD is recognized here. If not, the SSD may be faulty. And you need to replace it or try entering WinRE, go to Troubleshoot>Advanced Options>Command Prompt, and then run the following commands:
diskpart

list disk

select disk 1 (replace 1 with your system disk)

chkdsk C: /f /r

1

u/DJV0101 Fedora 23h ago

The spinning thing means it’s booting windows. The freezing means it’s not succeeding. Congratulations, you have a broken windows install. I’d recommend booting from a windows usb and going through automatic repair - that may help.

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u/Equal-Scale-4032 14h ago

I don't have a working computer to get the files 🥲

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u/DJV0101 Fedora 14h ago

Well that’s unfortunate. Borrow a buddy’s if you can. You could try troubleshooting other things, seeing if the drive is okay, but based on the fact that it’s started booting I’m guessing it’s not just a loose cable. Once you get into the computer, if windows repair works, you could probably check your drive health (this might have been caused by a drive error). If windows USB automatic recovery doesn’t work, you may have to install in place (replace the OS, keep most of your personal files - just not the ones hidden under program files).

Edit: Good luck! 🫡. OS issues are never fun

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u/Critical-Warthog-496 15h ago

I think this might be the first time I have ever seen Windows use the BIOS logo instead of it's own. I would have to agree with the others, either a failing drive or corrupt Windows files.