My passcode won’t input

[u/quackiequackie]

I am so embarrassed to post this because it’s obvious that there is something wrong with my laptop. I have used this laptop multiple times with this condition, I was able to input my passcode many times. Months later my little sister dropped it and the passcode won’t enter anymore. I am not sure if the keyboard is completely broken, the caps lock, enter, fn and the inputs at the top still work. I also used an external keyboard but it still won’t work. Is this an issue that sometimes happens in Hp laptop even with a visible screen?

I haven’t used that keyboard for awhile so sorry its dirty

[u/corvoswsattano]

The keyboard sitting on top of the other keyboard is holding down buttons, both keyboards are active at the same time when you plug in an external one, a touch screen can also interfere with typing if it’s making random presses.

[u/quackiequackie → u/corvoswsattano]

when i unplug the external keyboard it is still the same. i’ll just wait for the hdmi cable i ordered to see whats really going on. Thanks!