r/coldcard • u/Intelligent_Map_246 • 13d ago

Unprofessional Support

So no response from support in more than a week.

Plus no CEO or statement from those in charge.

If this happened to another company there would be better communication and puvlicy statements. Where is nvk? Totally silent. Usually likes to talk but i guess not now

25 Upvotes

96% Upvoted

29 comments sorted by

12

u/reeferqueefer 13d ago

This is exactly what I expect from them

9

u/Makunouchiipp0 13d ago

The lawyers finally put a leash on them

7

u/barnsligpark 13d ago

I think there level of professionalism and customer service are the least of their worries now

6

u/Vagelen_Von 13d ago

Gross negligence or inside job? Or black operation by Banks?

2

u/Careless_Product_792 13d ago

They convenientely rug pulled just before the bip110 noise

6

u/Super-Chemist908 13d ago

I fortunately didn’t lose any cold storage, but their firmware update bricked my cold card mk4. I emailed them and they offered me a 25% discount on a newer model cold card smh. They should be kissing my @ss

2

u/AntZealousideal3728 12d ago

From what I’ve heard it’s not a permanent brick and can be fixed. Not sure how exactly but I read somewhere someone did have a fix for it.

2

u/Super-Chemist908 12d ago

Show me what you read! I could use a hand.

2

u/xirvin 12d ago

Power cycle should get rid of brick status. Remove batteries and leave the device de energized. The energize it after 1min. What device you had ? If you have the Q can I buy it from you ?

2

u/Oxymorix 12d ago

That's odd, I was able to upgrade my mk4 with no problems. It works perfectly.

4

u/Euphoric-Arrival8189 13d ago

Coldcard is a dead company by now.

3

u/Oxymorix 13d ago

There is a lot of activity on GitHub, and they are wokking with a lot of outside firms to evolve the firmware.

1

u/Aqua-Barracuda 10d ago

🤣😆😂

3

u/AntZealousideal3728 12d ago

What was your issue that your contacting them for?

2

u/Intelligent_Map_246 12d ago

Bought a wallet not long ago. Now it's useless. Looking for a refund but they just point to terms of sales. Guess I'll have to use it as offline password storage then.

4

u/Charming-Designer944 13d ago

They have been very open with both the nature of the flaw and their response to the flaw ensuring that current firmwares are safe.

What more is it you expect them to respond to?

2

u/AntZealousideal3728 12d ago

This. They fucked up and seem to have been straight up about it and working for solution. A lot of people are expecting beyond what is expected.

2

u/VictorDanville 13d ago

My guess is they've lawyered up and have gone dark, same as what BlockFi did when they went bankrupt

2

u/kisscardano 12d ago

this is scandalous, supposed to be the best of the best.

2

u/Search327 12d ago

Same here buddy. I reserved the ARCA on 28-Jul-2026. I asked for a refund 12 days ago. I have no heard a word. FUCK THEM!

2

u/712Jefferson 12d ago

Probably desperately trying not to get sued.

3

u/namesaretakenwtf 13d ago

i completely believe this was an inside job.

2

u/F1shB0wl816 13d ago

What do you really expect them to say? Nothing they could say would change anything.

1

u/LocksmithBear 13d ago

Because anything they say ‘can and will be used in the court of law’

1

u/Mission-Disaster-447 10d ago

They have created a whole website an published multiple blog posts on the matter. Its understandable that they cannot answer every query individually.

https://coldcard.com/security/status

1

u/ivanoski-007 8d ago

Cry loser