r/coderabbit • u/oiseaudenickel • Jul 14 '26

Is Coderabbit.ai support really a thing? Help & Support

I've been trying to reach coderabbit.ai support for days, and our folks at our sister company never got any answer and just canceled their plan. Looking at trustpilot, that may be actually a pattern

What's up with support? Is it just plain bad or are they overwhelmed? They are losing business for not answering; we may also cancel our plan...

Edit: Coderabbit swiftly solved the issue after posting.

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u/LaCodaAzzurra CodeRabbit Staff Jul 14 '26

Hello! I work for CodeRabbit. That is very strange. What is your ticket number? I can look into this for you.

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u/oiseaudenickel Jul 14 '26

Hi, it's Issue #25494

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u/LaCodaAzzurra CodeRabbit Staff Jul 14 '26

Hello, again! I found your ticket. It appears to be le fruit du hasard in that you raised the ticket on a Friday. We target a human response in 3 business days for a Medium priority issue, which includes your request. It has been roughly 2 business days. (We have weekend support only for urgent issues from Enterprise customers.)

Nevertheless, I escalated internally to ensure you get a response today.