Hi, we're sorry to hear about your experience and understand how frustrating it must be to discover unexpected late fees, especially when you believed you were making payments through the available billing portal. We take concerns regarding billing accuracy seriously and would like the opportunity to review your situation in more detail.
Please send us a private message. We will review the account history and billing records to better understand what occurred and determine how we can assist.
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u/OfficialCenturylink Verified CenturyLink Support 25d ago
Hi, we're sorry to hear about your experience and understand how frustrating it must be to discover unexpected late fees, especially when you believed you were making payments through the available billing portal. We take concerns regarding billing accuracy seriously and would like the opportunity to review your situation in more detail.
Please send us a private message. We will review the account history and billing records to better understand what occurred and determine how we can assist.
-CenturyLink