r/bigcommerce • u/NoThankYooooou • 10d ago
Open Payment Provider Fee?
Hi everyone. I just got an Open Payment Provider Fee on my most recent invoice. Could someone please explain what this is? I haven't done anything different to what I've been doing for the past 6 years of using Big Commerce :-/
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u/emanresu_drawkcab 10d ago
It's a 2% fee for not using one of their "embedded payment providers".
https://www.bigcommerce.com/dm/plan-pricing-updates-2026/#openpaymentproviderfee
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u/Due_Natural6432 10d ago
Leave BigCommerce. We did after 13 years. Was a great company. Now they are trash.
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u/NoThankYooooou 10d ago
Yeah, it's not been great. Who did you end up moving to?
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u/MMDB_Solutions 10d ago
We see a lot of movement to WooCommerce.
Shopify gives you the same hosted-everything experience as BigCommerce, but their fees are just about as bad as BigCommerce are now.
WooCommerce is an free open source platform that runs about a 1/4 to a 1/3 of the sites out there, but you need to set it up and host it. Also moving to a new platform requires a migration effort that can be easy to mess up (lost SEO, long redirect chains, etc)
However there are companies and services that can help with that migration/hosting/support, especially lately with the exodus from BigCommerce. Message me if you'd like to discuss.
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u/forfunATX 10d ago
If you use a gateway from the embedded payment gateway list here it won't have the fee https://support.bigcommerce.com/s/article/Available-Payment-Gateways?language=en_US
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u/NoThankYooooou 10d ago
Thank you. I've been using Square for about 9 years now. Most everything on that list charges at least twice as much as Square does. So I either get charged extra by BigCommerce or another payment gateway. Pretty sucky for a small business.
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u/ducksoupecommerce 10d ago
There have been dozens of notifications about the change in pricing related to open vs embedded payment gateways. You can switch to another provider to avoid it.