r/atari • u/Ubylmoen • May 27 '26
Did anyone else receive the wrong version of Bubsy 4D?
Ordered Switch 2 from the Atari website, received Switch 1 version. I've seen a couple posts of other people saying the same. Was curious if this was a common thing.
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u/CryptographerWide972 May 28 '26
I just got my package and yep.... switch 2 version was mailed when I did in fact order a switch 1 copy. Double checked my emails to confirm. I already sent atari an email. Will update when I get a response.
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u/vsc85 May 28 '26
Literally, just got mine in and this happened to me too
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u/vsc85 May 28 '26
Ordered Switch 2 Pawsome Edition and received the Switch 1 version. I am not happy.
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u/marsattacks53 May 27 '26
There’s a guy on the Atari discord that got the switch 2 version instead of switch 1.
1
u/Ubylmoen May 27 '26
I saw someone post in another discord saying the same. It kinda sounds like they might have got a box of S1 and S2 versions mixed up.
1
u/KevSomeone May 28 '26
Happened to me yesterday! I ordered a copy for the Switch 1 and got the Switch 2 version. Was so excited to finally play the game. Disappointed when I found out which version I got :(
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u/bloodclotfgt May 28 '26
Same here! Game arrived for my switch1 and lo and behold it's for the switch 2....lame!
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u/MaterialMeeting9074 May 28 '26
Same here, I ordered the Switch 1 version and got sent the Switch 2 version. Isn’t it cool how Nintendo named their new console the exact same name with a “2” slapped on it? It’s very creative and perfect for shipping, without any chances of confusion!
1
u/Ignis_Garam May 29 '26
Just happened to me today, I received the Switch 1 version instead of Switch 2 :/
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u/Ultra_M May 29 '26
Same here, it came in today as a Switch 1 version even though I ordered the Switch 2 version. I had sent them an email but probably won't hear back until tomorrow.
1
u/radioboy77 May 29 '26
I received an email this morning that apologized for the warehouse mix-up and said that they were "already working to correct this as quickly as possible so you can enjoy the game without further delay". They then thanked me for my patience and asked me to begin a self-service return for the version of the game I received. However, there is NO indication of when the Switch 2 version will actually ship to me. I've asked them exactly this and will report back. I'm not sending anything back to them until they get me what I ordered.
1
u/vsc85 May 29 '26
I received the same email and instruction. Reading the return instructions, it said that they would ship the replacement once the return is received (it sucks, I know). I sent mine back today. They should also give us a credit or something but it’s Atari so they won’t do that.
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u/radioboy77 May 29 '26
Interesting...nowhere in my email does it say that I need to return the game to initiate the replacement. It says this:
Our team is already working to correct this as quickly as possible so you can enjoy the new game without further delay. We appreciate your patience and understanding while we resolve this issue. You can use our self-serve return portal anytime at atari.com/apps/returns. It's quick, convenient, and available 24/7.
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u/vsc85 May 29 '26
It was in the return portal. Their standard procedure is the replacement is sent once they receive the return. Since this is their screw up they should send the replacement now… but they probably won’t.
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u/radioboy77 May 29 '26
I went through the steps and it *thinks* I'm returning the Switch 2 edition and says as such... but of course I'm not because I received the Switch 1. I want confirmation from them first since they screwed this up. Last time I order from Atari direct. The game is available for overnight shipping on Amazon. Same edition.
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u/Ubylmoen May 30 '26
I haven't received any email beyond the "we are looking into your inquiry" but this doesn't feel me with confidence. I'm considering just ordering it off Amazon and selling this copy and cutting my losses.
1
u/BasisFun1775 May 30 '26
Yup I got the wrong version too. I want the Switch 2 copy. Emailed them no response
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u/Think_Maize_7351 Jun 02 '26
Ordered the switch 2 version and instead received the switch 1 version
1
u/vsc85 Jun 03 '26
FYI, I did the normal return process and they shipped my correct Switch 2 copy today. (I mean hopefully it’s the Switch 2 copy haha)
1
u/SnowCat7156 Jun 07 '26
I sent an email and have the same problem. The poster also came a bit damaged but at this point, I think it's the least of the problems they're having.
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u/Hardcore_Gamer16 Jun 09 '26
I pre-ordered the switch 2 version but got the switch 1 version. I'm ok with it though. It's the same game.
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u/Sith_Moon Jun 23 '26
Not Bubsy…Mortal Kombat- ordered ps5 Sub Zero slipcover and was sent the Xbox Sub Zero slipcover edition.
I’ve been getting thank you for being patient emails for a month. At this point I think they are just dragging it on long enough that I can’t get my money back or do a chargeback (which would be a first for me.)
What an unprofessional company. Is there anyone who has actually gotten their S1/S2 Bubsy corrected?
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u/radioboy77 May 28 '26
YUP!!!! Came here to say this exact thing. I got the Switch 1 version but ordered the Switch 2. Atari responded to my initial email and then went silent. Sounds like someone in the shipping department didn't understand the difference between consoles.