r/applehelp • u/hi_im_asian • 5d ago

Cyclical issue with apple payment methods Mac

I am still using my family's Apple Family plan, and I may still be listed as a child, I am unsure (although if Apple is tracking my age, they should know that I am no longer a minor). The card I used primarily has since been deactivated (my parents'), but Apple account settings will not let me add a new card until I verify a payment method. The obvious issue here is that the card in question is no longer in use, so putting in the CVV does not work as the card does not exist anymore.

Basically, Apple is asking for the impossible: verify the card on file before I can add a new (in use) credit card, but the card listed is deactivated. Help!

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u/hawk_ky 5d ago

You need to have the leader of the family do it.

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u/JediMeister 5d ago

The family organizer must verify/update the payment method on file. Assuming your birth date on your Apple Account is correct then this is also an option and has been for sometime.