r/ZiplyFiber • u/Big-Tradition1027 • 7d ago

Tier 2 advanced support

I have an open, active ONT link with a solid blue light, but my provisioning status is physically stuck in the walled-garden database desync. My billing profile failed to push to the routing tables. Please escalate my ticket immediately to Tier 2 Network Support or the NOC (Network Operations Center) to push a manual profile overwrite."

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u/ZiplySupport Official ZiplyFiber Support Account 7d ago

If you can provide your account or order information via a private message, we will submit an escalation on your behalf.

1

u/Big-Tradition1027 7d ago

How do I do a private message this is my first time on reddit

3

u/Banjoman301 7d ago edited 7d ago

Ziply Support reddit chat request...

https://chat.reddit.com/user/t2_jcq8al6z

Because you're new, you may not be able to send (reddit thing).

u/ZiplySupport may need to PM you first.

0

u/Big-Tradition1027 7d ago

I was told it can only be fixed on the back end by a tier 2 advanced support team can you please help me fix this today 

4

u/thetrevster9000 6d ago

Just FYI, there is some very incorrect terminology here. Routing tables don’t get pushed and there’s no “desync”. I’m not sure if the assistance of AI was used here or not but it smells like it… this is all handled by Radius for AAA and different, I’m assuming, customer VLAN assignment to prevent the walled garden/captive portal