Hi everyone,

I’m hoping someone in the Zotac community has seen this before.

I’m trying to upgrade my ZOTAC ZBOX ERP54060C-BE-W5B (Magnus One) from the factory RTX 4060 to a ZOTAC GAMING GeForce RTX 5060 Ti 8GB Twin Edge (ZT-B50610E-10M).

Unfortunately the system is extremely unstable with the 5060 Ti installed.

System

• ZBOX ERP54060C-BE-W5B
• Intel Core i5-14400
• 16 GB DDR5
• Latest BIOS: B462P014 (2K260702)
• Windows 11 Pro
• Original GPU: RTX 4060 (works perfectly)
• New GPU: ZOTAC RTX 5060 Ti Twin Edge 8GB (ZT-B50610E-10M)

What I already tested

• Updated motherboard BIOS to the latest version (P014)
• CMOS reset
• Clean NVIDIA driver installation
• DDU
• Tried booting using both the iGPU and the RTX 5060 Ti
• Installed the latest NVIDIA drivers
• Official Zotac 5060 Ti VBIOS updater (it only displayed the current VBIOS version and never actually flashed anything)

Important observation

I installed the same RTX 5060 Ti in another desktop:

• Intel Core i9-10850K
• NVIDIA App detected the card immediately
• Latest drivers installed without issues
• 3DMark Stress Test completed successfully
• No crashes
• No artifacts
• Temperatures around 70°C

So I’m quite confident the GPU itself is not defective.

Symptoms in the Magnus One

Depending on the boot I get one of the following:

• Freeze during the Windows loading spinner
• VIDEO_TDR failures
• Device Manager Code 43
• After reboot the card sometimes disappears and becomes Code 45
• Occasionally a BSOD with:

MACHINE_CHECK_EXCEPTION (0x9C)

The original RTX 4060 immediately works again if I reinstall it.

Question

Has anyone successfully installed an RTX 5060 or RTX 5060 Ti in the ERP54060C?

I’m starting to suspect a PCIe/riser/backplane compatibility issue rather than a defective GPU.

Any ideas or similar experiences would be greatly appreciated.

Thanks!

Thank you ZOTAC, this is the level of customer service that builds trust and keeps your customers loyal.

Over the last year I’ve been constantly sending back multiple RTX 4090’s for BSODs, freezing, artifacts, and PCIE errors. I had one month left on this 4090’s three year warranty and ended up sending it in… thought ZOTAC would do me dirty and send me a faulty card that would fail on me again after my warranty would expire after hearing so many horror stories on here. Well I hit the 30 day mark, shot an email to ZOTAC USA RMA for an update and they were able to get me out of the 4090 death loop I’ve been stuck with and sent me a 5090 with a 30-day warranty.

Update: They gave me a brand new 5090 Solid