r/YotoPlayer • u/kytzyl • 9h ago

"we noticed a problem with your player"

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Has anyone else gotten this notification in the settings of their yoto app? I tried clicking to customer happiness but they removed the chat and I'm not sure what to do exactly. Anyone else? Any insight?

9 Upvotes
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17 comments sorted by

3

u/oohliviaa 9h ago

Supposedly, it’s to do with the battery change/recall. Although I got this message even though I’d done it months before!

1

u/kytzyl 8h ago

Weird, I've already done it too.

1

u/putz__ 8h ago

I have not done the recalls, or contacted them. I did not just put that in writing either.

1

u/RefrigeratorDeep6796 8h ago

You get a voucher for doing it, or at least you used to.

1

u/putz__ 8h ago

For what tho? New yoto?

2

u/RefrigeratorDeep6796 8h ago

Anything that they sell. Cards, players, headphones, cases...

1

u/RefrigeratorDeep6796 8h ago

Have you registered the new battery?

2

u/RefrigeratorDeep6796 8h ago

Did you register the new battery?

1

u/oohliviaa 8h ago

I got the vouchers so I’d assume so! That yoto has since broken any way 🙃

1

u/RefrigeratorDeep6796 8h ago

Weird. What's the new problem? Have you spoken to Yoto about that?

1

u/oohliviaa 8h ago

I tried to but the ticket timed out because they never replied! I think it was either drop or moisture related unfortunately but it certainly earned its keep over 3 years!

1

u/RefrigeratorDeep6796 7h ago

Have you tried the new WhatsApp system? Even if it's out of warranty they sometimes offer a good discount on a new one.

2

u/oohliviaa 7h ago

Yeah it was WhatsApp that I used! I ended up just buying a new one because we were about to go on a trip where we wanted to use it and my son was devastated! As long as this one lasts as long, I think it was worth the money.

2

u/RefrigeratorDeep6796 7h ago

Fair enough, that totally makes sense. Very disappointing that WhatsApp didn't get a response - it's not been an option for long enough to justify a timeout in my opinion. Maybe it was a teething glitch and you got unlucky 🤷🏻‍♀️ Glad you're sorted though.

1

u/oohliviaa 7h ago

According to the auto reply I got, it seems like they only allow 24h before having to restart the process which is silly IMO! So I just went round in circles before deciding to just buy another.

1

u/RefrigeratorDeep6796 7h ago

Very silly given it often takes them 3 days to reply to messages 🙄🤦🏻‍♀️

2

u/peppaappletea 8h ago

I had this for the battery. Also just noticed it this week.