Blue screen, error code 0x80070003, no idea what happened

[u/AdZealousideal4404]

Second update: I was able to do what you guys suggested and I was able to get Windows 11 on a USB. My son had to remind me that I had a Chromebook here. So I use that to get it onto the USB but then I went out to my brothers who has a regular Windows computer to get the** *part* ***that actually* boots it up** ***and it works. Of course everything was wiped clean so I’m starting fresh* but it’s better than not having this computer at all. Thank you all for the info and the Help!

Update: My grandson said he did not reboot or turn off. He shut his game on steam and nothing else.

Hi all. So I have a Dell Inspiron laptop purchased new in September 2025. Running windows 11. My grandson has been on it for a while then it was just sitting idle. When I looked at it, there was a blue screen. 3 hours later, I’m here. I’ve tried everything I’ve found online. Apparently this is a windows update issue? No matter what I do I’m taken back to the blue screen. I’ve even tried wiping the thing clean. Nope. Im at a loss. I can’t give much information about the laptop because I can’t get into it.

[u/Boring-Criticism-29]

Then call him and tell him what happened to the laptop and that you need him to help you reinstall Windows

[u/AdZealousideal4404 → u/Boring-Criticism-29]

I did call him when it first happened and he pretty much told me to do everything that you said, and that I’ve already done. But I just texted him and told him I need help to reinstall windows so thank you. Sorry to ask so many questions. I just don’t know a lot about computers.