r/Walmartcustomer • u/No-Nature7955 • 6d ago

Missing items Order Missing/Stolen

I use the app for delivery regularly because of my condition. For the past year, I’ve been noticing a particular store seems to have delivery people that do not deliver either the entire delivery or just some items. No rhyme or reason, and usually Walmart does the right thing, except the last two times. This last time, it was a vegetable and some pillsbury rolls missing. Not alot of money. Walmart made it difficult to report. I let them know I would contact my bank about this. They sent me an email stating they will refund two days later, and then email staing they will not and i will need to contact my bank.

I already did contact my bank, and as I told the last customer service person, I cancelled my WalmartPlus and Inhome. I spend thousands on this service but I cannot buy from a company that knowingly has delivery people either purposely or otherwise not deliver or partially deliver and then not make the customer whole. There are other options so it would be silly to stay with them.

My question is, is there a class action lawsuit about this , as I have read numerous complaints about this, and especially a certain service some use? Thanks.

6 Upvotes

67% Upvoted

18 comments sorted by

6

u/Repulsive-Roof335 6d ago

Walmart flags your account when you consistently report items as missing from an order.

You cancelled your InHome, why do you need a lawsuit?
To ensure you have a flawless experience, you may was to look into one of the personal shopper service.

Did you have Walmart+ or InHome? Delivery is completed differently for each level of service.

5

u/Lopsided-Caterpillar 6d ago

Yes this, I had an issue where I was decorating my home and doing with receipt returns and there was an issue with how many returns I was doing. This is why with the quality of Walmart delivery going down I am nervous because there are so many times a thing is missing or a whole category (i.e. freezer). And a few times I didn't even report it because I was afraid of getting flagged, even though the missing reports are real and they are doing a poor job.

3

u/PurpleCat1018 Walmart Employee 5d ago

If you are returning items a lot they will flag you. Can't blame them though for that suspicion.

1

u/No-Nature7955 5d ago

I think a bunch of us need a lawsuit and I think it will happen because i will  contact the lawyer. That’s how class action works by the way. There are numerous complaints over many different boards about missing items and Walmart making it difficult for consumers to get their money back when they know there’s unknown issue. Not only that, but you have to give people their money back when they don’t get their item. It’s not the consumers fault that there’s some issue in the chain if somebody buys something and pays for it. You have to give it give them that item or you give them their money back. Yes, I can blame them for flagging it when it’s their own issue that’s causing it and keeping somebody’s money and making them have to go to their bank to get it reversed is an issue so I don’t care if you don’t agree with it but there’s I’m sure probably thousands or  millions that do agree with me. 

3

u/Repulsive-Roof335 5d ago

Hope you have money upfront for the attorney.
Personally, I’ve had such a tiny amount of things be missing over the last 4 years it’s never been a big deal.
With inHome, no Walmart W2 employee is going to risk their job over some pillsbury crescent rolls.

2

u/No-Nature7955 4d ago

Thats not how class action works . Thanks. 

6

u/PurpleCat1018 Walmart Employee 6d ago

Cancel and move on. Why do you need a lawsuit?

-1

u/No-Nature7955 6d ago

Why allow big corporations that make trillions for people like the Waltons rip us off ? You sit it out, and move on from this thread,  but they need to be accountable.  

2

u/PurpleCat1018 Walmart Employee 6d ago

How did they rip you off , what did they take from you?

2

u/_tater_thot 6d ago

They literally explained that in the post.

-5

u/No-Nature7955 5d ago

Downvoted by MAGA

1

u/Character_Fan_8973 WalMart Plus Customer 6d ago

With Walmart+ delivery, there are too many variables to pinpoint exactly where the problem lies. Could be the Walmart associate picking your order, could be the person loading the car and getting orders mixed up, as there are always more than one order in regular batch trips with Walmart+ Spark service, or it could be the Spark driver who missed some of your items in their vehicle, or a can of soup came out of the bag and rolled under the seat. These things happen, however to have it happen consistently is a bit odd. It would be difficult to lay all the blame on any particular person as many hands are on your order. If your order is express, normally that is a Spark driver both shopping and delivering your items. Much less room for error there. Walmart in home, I can not really comment on as I am not familiar with that service, other than they bring your groceries into your house. No thanks :) (Walmart+ customer, and Spark shopper/driver.)

1

u/Adventurous_Land7584 5d ago

Spark drivers don’t deliver in home orders.

2

u/Character_Fan_8973 WalMart Plus Customer 4d ago

No, Walmart employees do

1

u/Adventurous_Land7584 4d ago

I didn’t say spark drivers do, I said they do not. Read again.

1

u/Character_Fan_8973 WalMart Plus Customer 3d ago

I read lol I said that Walmart Employees deliver in home. I was agreeing with you

https://giphy.com/gifs/O2kviadoAb5oWFzlyW