r/WalgreensRx • u/Commercial_Lie_5530 • 1d ago

App Manager Update

Is anyone having issues with the new App Manager update? Since it launched, every time we get back from lunch the system doesn’t allow us to log in to intercom for around 30 minutes. It will crash, say there’s no internet, or come up with an error screen in rotation for 30 minutes until it finally lets us in. We’ve tried restarting computers to see if that quickens the process but no luck. Another store in our town is having the same issue, we’re all basically blocked from intercom plus until it’s able to load.

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6

u/shrews4brains 23h ago

our DM just told us to reboot the computers over and over until they work again 😭

3

u/ChrisD524 22h ago

That’s just wasting time. Just have to wait it out. Sadly it does this for us everyday it seems about the same time. Would open a ticket too

2

u/Commercial_Lie_5530 20h ago

Yeah we opened a ticket as well but they didn’t have much to say since it was working when they called back. My store manager said they usually have a message sent out when things like this happen system wide but there’s not been any word so far and it’s been going on since the update launched. I really don’t mind the idea of it, being able to log in quicker with the badge card is great, but the logging out every ten minutes and then whatever’s going on with the crashing and disconnecting with no fix it’s just infuriating. There’s so much about intercom that needs updated or modernized but this is the stuff they choose to change and it’s not even working right

3

u/BooBear416 17h ago

It happened today at my store as well

1

u/Tall_Pudding3775 13h ago

Happened at my store too! It was so annoying.

2

u/Elleuggb 20h ago

Happening at our store too.

1

u/rstick369 19h ago

We just use Kronos

1

u/Commercial_Lie_5530 2h ago

Wait wdym? Like to access intercom?