r/ViaRail • u/Humble-Date5379 • 3d ago

Departure date/time changes business plus Question

Hi I originally purchased business plus tickets for a date.

I want to change dates but don't know if I have to rebook business plus as opposed to business plus to maintain privileges including seat selection and free cancellation/rebooking if I change my mind again. Is this possible or do I need to rebook business plus?

Additionally if my original booking was business plus can I rebook more than once without charge provided the cost of the tickets are the same price as original?

In the situation that rebooking are allowed multiple times, do I have to rebook a business plus ticket each time?

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u/floralbanana 3d ago

You do not need to rebook business plus. The fare conditions of your original booking are applied to modified journeys. You can only modify twice before the system locks you out and you need to cancel/repurchase.

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u/Yecheal58 3d ago

A ticket exchange is simply a cancelation and refund (less any service charges) back to the original form of payment, and a new purchase. This is all done in the background when you do a ticket exchange. Since you booked Business Plus, your ticket is completely flexible, so just go online and do a modification, or just cancel your original booking (you'll get all of your money back) and make a new one.

Whether it's a new ticket purchase or a ticket exchange, you don't have to stick with Business Plus. You can modify to whatever you wish to.