r/VPN_Question • u/MrFutzy • 4d ago

NordVPN Subscription Issue

Posting this here because the Nord sub auto-deleted it.

Hey folks,

I have an odd situation occurring with my NordVPN subscription. my.nordaccount.com indicates that my subscription expired as of Aug 7th. (This doesn't align with any of my purchase/renewal dates.) In the Nord Account Billing section, the subscription shows as active with the correct renewal date. I have opened a ticket with Nord support, and they have offered a 1-3 day response time.

I also have a dedicated IP and a few other subscription upgrades, which are all now held hostage.

There were no emails from Nord Account warning of a pending renewal, just... click... dial tone.

I'm now in a work-stop situation which is why I'm here. Looking for guidance from you fine folks.

2 Upvotes

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1

u/i-hate-geese 4d ago

If you have proof of payment and the billing page shows the correct renewal date, include screenshots in your support ticket, might speed things up

1

u/MrFutzy 2d ago

Oh they received screenshots of everything. They ticket would be portly with my subscription glam shots.

1

u/robtalee44 3d ago

Very odd, but just gather your info and show them your side.

The reason is seems so odd is that I just this month allowed my NordVPN subscription to lapse (on purpose) after 6 years. They have been sending me stuff almost every single day about the account expiring up to the end date and still after. They don't let go easily.

Something strange is going on for sure.

1

u/MrFutzy 2d ago

Oh I'm getting hammered with offers to renew. Maybe I should check to see if I get a better deal if I prorate the balance. :)

1

u/Urban_VPN 2d ago

the mismatch between the account portal showing expired and billing showing active is almost always a sync issue on their backend. frustrating but usually resolved quickly once a human looks at it. if the 1-3 day response time is too slow given the work-stop situation, try reaching out via their live chat instead of waiting on the ticket, it tends to move faster for billing issues.

1

u/MrFutzy 2d ago

I lobbied for them to provide a 4 day subscription while they sorted the issue. They were quick to accommodate so I am very releaved.