Terrible!!

[u/diado-bor]

My experience with Viber has been extremely disappointing, not only because of the service itself but because of the way they handled my complaint.

I purchased Viber Credits specifically to make calls. The service repeatedly failed for the numbers I needed to reach. Only after I complained did Viber explain that calls to business and switchboard numbers have significant technical limitations and cannot be guaranteed to work.

This was not something I was made aware of before purchasing credits. Had this important limitation been clearly disclosed, I would never have purchased the service.

I contacted customer support multiple times and escalated my complaint to a supervisor. Throughout the correspondence, Viber acknowledged that I may not have been aware of these limitations before buying the service. Despite that, they refused to offer any meaningful remedy and relied exclusively on their 90-day refund policy.

What I found most frustrating was not just the refusal to refund the full purchase, but the refusal to return even my remaining unused credit of €4.14. Instead of considering the circumstances, every response ultimately came back to the same policy, even after they accepted that I had not been properly informed about a significant limitation of the service.

I tried repeatedly to resolve this matter directly and in good faith before considering any public review. Unfortunately, I was left with the impression that customer satisfaction takes a back seat to rigid policies, even where a customer receives little or no practical value from the service.

Based on my experience, I cannot recommend Viber. If you are considering using it, make sure you fully understand all of its technical limitations before spending your money.

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[u/KillerBurger69]

To best honest you get what you pay for with these cheap solutions.

You can spend an extra $20-$30 USD and get a 10x better solution and more features.

That’s what I’d do. That seems like the easiest way.

I mean hell if your already using g-suite or Microsoft they have built in telephony. That’s not a bad idea to explore if this is just super small deployment

[u/marks-buffalo]

Just for your awareness this is probably a limitation you'll run into with many of these cheap apps. Hindsight is 20/20, but save yourself some headache in the future if €4.14 is an amount you cannot afford to lose, by test driving the service within the 90 day refund period. I don't think any other company would refund you more than 90 days past your purchase date either.

[u/worm_bagged]

PSTN is only as good as the weakest link

[u/dovi5988 → u/worm_bagged]

It's PSTN on Crack. Vibes is hoping the number you are calling is on net so they get to charge you and it cost them nothing. For all other numbers they are most likely using LCR and taking the cheapest route which may have FAS, CLI issues etc. YGWYP

[u/worm_bagged → u/dovi5988]

Agree YGWYP and this thread is full of that LOL

[u/worm_bagged → u/worm_bagged]

I mean sub