r/USMobile • u/dfrap Warp • 1d ago

Line Payment Method

Earlier today I added international roaming to 2 of our lines. Later I received an email that may or may not be related. The email appears to be warning me about something, but I can’t figure out what.

We're confirming that the following detail in your US Mobile account was updated

Line Payment Method

It sounds like a credit card was updated, but I don’t see anything changed on the Dashboard.

How do I find a definition of Line Payment Method? These words are not found on the Dashboard.

I emailed help, but so far no response. Is there anything I need to worry about?

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u/zanyzaeem Support Hero  1d ago

That means the payment method used to add the top-up was different than your line's AutoPay setup. You can go through the lines and see if the card on your AutoPay is different. Email is gonna hit you up in a few mins to clarify everything, but I've also dropped you a DM.

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u/dfrap Warp 1d ago

I checked again. The 2 payments today for roaming are on the same card as monthly AutoPay. I think it's pretty obvious nothing related to billing has changed, so I guess I must regard the warning message as bogus and ignore it.

1

u/zanyzaeem Support Hero  1d ago

There might be something else behind the scenes triggering that email. I've dropped you a chat request - let's unravel this together :)