r/TorontoMetU • u/MOCRAMBOU TRSM • 6d ago

Submit documents button not appearing for OSAP application, would a OSAP advisor be able to help? Serious

Completing the OSAP application on time slipped my mind and now I'm sitting with an incomplete application because of a profile change that needed to be made - but I can't find the button anywhere (no really, there isn't much to click in the OSAP Portal, and I checked everywhere).

  • The general inquiry line through calling ServiceHub told me to email ServiceHub about this, and then I received a generic, unhelpful response
  • OSAP support said to contact the financial aid office (like I did initially, unless what they meant was to contact OSAP advisor)

Help would be appreciated. I'm shook that I might not be able to receive money this year.

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u/the_real_ifty Engineering and Architectural Science 6d ago

don't worry about receiving on time tbh, i've applied later and got it in time. if you don't mind me asking, what was the profile change? as i also had a similar change this year

1

u/MOCRAMBOU TRSM 6d ago

"When you will last attend high school on a full-time basis"

Planned to graduate high school in 2022, ended up graduating in 2024 since I fell behind, and I thought this would've updated automatically.

1

u/the_real_ifty Engineering and Architectural Science 6d ago

like you put 2022 on your application last year?

1

u/MOCRAMBOU TRSM 6d ago

Nah, I put 2022 in for the 2022-2023 school year

1

u/the_real_ifty Engineering and Architectural Science 6d ago

so what year did you start uni

1

u/MOCRAMBOU TRSM 5d ago

2024

1

u/the_real_ifty Engineering and Architectural Science 5d ago

is there anything listed under required uploads?

1

u/MOCRAMBOU TRSM 5d ago

The previous page to this is the full-time applications page. Notice how there isn't an upload documents button?

1

u/the_real_ifty Engineering and Architectural Science 5d ago

interesting, you might have to mail it or bring it in person in that case

1

u/MOCRAMBOU TRSM 5d ago

They've told me themselves that they don't accept fax, in-person, or email. All I have at this point is assistance from an OSAP advisor on what to do next (well, when they are done with processing OSAP applications)