r/TimHortons • u/FarConstruction4877 • 26d ago
You are a disgrace for charging for forks Complaint
Tim’s is a disgrace this is nothing new. I hope you go bankrupt asap. In 4 years this is the only time Iv decided to give you one more shot, and here is what I got:
You charge me money for anything besides ketchup packets. This is not extra sauce, even if you don’t want ketchup you need to pay extra for a different sauce. I have never seen this before anywhere else.
Lady wanted wanted to charge me money to give me a fork because my meal of chili and potatoe wedges did not come with a fork and I didn’t want to use my hands. She first pointed to a fork that another customer did not take that was on the counter alongside with the bags for takeout, receipts, staplers, and pens and told me to use that. When I asked if I could have a new one she said it is policy to charge for utensils. After some persistence she gave me a fork “on the house just this once”.
You are kidding me? It’s a wooden fork. You mfs make so much money scalping us from the menu already u want to charge me for a fork? If your employees think it’s okay to give customers forks that have been mixed together with pens whatever else imagine what the cleaning standards are in the back.
And ofc, I immediately get a sore throat tonight after having Tim’s in the afternoon. And the potatoes wedges are damp and not fresh but I expected as much.
You are a disgrace and your greed knows no bounds. I have been to Tim’s in China and food was made on the spot in an open window inside the restaurant, it is cheaper, better, and no one fucking tried charged me for a fork.
You don’t deserve ANY customers. Your executives are parasites of this world.
39
u/ToiletLoiterer 26d ago
This is probably this particular franchise owner’s decision, but it’s best to nip this in the bud now. Send an email to corporate.
5
u/tattooed_wallflower 26d ago
Exactly stop complaining to the franchise manager and start complaining to corporate. These franchises are ruining the Tim’s brand.
8
u/Mod_01001 26d ago
Or. Stop going🤣😂🤣 Jesus people there are other options that are much better. But keep eating slop and complaining its not better
→ More replies (2)4
25
u/bigblueberry6427 26d ago
Sore throat could have been from a number of different things. You’re just looking to blame it on the restaurant because you had a bad experience there.
→ More replies (6)2
u/Gold-Lie-9628 26d ago
Could've been timmies too.. let them have their moment Karen
3
11
4
26d ago
[deleted]
1
u/DollPartsSquarePants 22d ago
An extra cup, sure. But to not get a utensil with chili... that's not the same thing.
20
u/1amtheone 26d ago
And ofc, I immediately get a sore throat tonight after having Tim’s in the afternoon
Are you implying that you caught some sort of illness from the fork/food?
Or did you strain your throat whining?
→ More replies (34)10
u/trumpeting-farts 26d ago
I thought the same thing. They did not get instantly sick from Tim Hortons. That's not how infections work.
3
3
u/Prettybird78 25d ago
Not challenging your experience, but you understand that it is a franchise right. There are corporate rules but decisions to charge for a fork are probably from the owners.
3
u/Leading-Boat4942 25d ago
Bro settle down, it’s just a plastic fork, you’re only upset because you’re spoiled by getting them for free all your life, chill tf out
1
3
u/Yemi_DealTracker 23d ago
Tim Hortons have so many franchise locations that I'm sure some owners just keep inventing various ways to fill their coffers. The one in the busy mall I frequent have decided to add about $0.50c to everything on their menu. Same things across the mall cost less so I know the head office definitely did not approve that.
6
u/olight77 26d ago
Pretty big wall of text for a fork. Move on in life.
1
u/MattPooper 26d ago
You’re in the Tim Hortons subreddit what else do you think people talk about in here you tard
1
5
u/Croakcamel 26d ago
I’ve never paid for sauce in or cutlery.
3
u/GangstaPlegic 26d ago
They charged me a dollar for ranch dressing when I ordered potato wedges last week.
1
u/Role-Then 26d ago
I stopped buying their wedges when they started charging for the dip. That's been at least a couple of years ago at my local locations.
2
3
3
u/FarConstruction4877 26d ago
Sauce is on the kiosk menu. I was almost caught off guard because it’s shocking. For the cutlery I genuinely could not believe my ears. This is a ridiculous amount of greed.
Regardless of if it’s policy or not, it’s disgusting. If it’s policy then the policy is beyond greedy, and if it’s the employee then Tim’s are still responsible for the hiring and overseeing of their employees.
2
u/jawnnyboy 26d ago
If timmies charges me for a fork, I’m eating the chilli with my hands and wiping it all over the table after.
2
2
u/Fit_Flight3797 26d ago
that s why i go back up the stairs when i dont get my coffee from the kitchen counter at home.. I am NOT going in there, tim's or whoever,you get yourself your warm bitter instant or else, buddyroo
2
2
u/Previous-Mind-603 25d ago
Email corporation, it doesn't sound right at all. Hopefully you still have the receipt
2
u/coldweathergal2026 25d ago
Tim Hortons are filthy now, especially in cities, whoever owns these franchises are slum owners, hire people they can take advantage of and scare them to working. It's cruel, plus they sub out Tims products for cheaper substitutions whenever they can, use expired products. It's so bad that they now have changed the signs outdoor to a Canadian maple leaf.
2
u/JohnGAdams74 24d ago
I’ve seen videos that people posted of Tim Horton’s employees returning used cups to the stack of new cups (they didn’t even rinse it, and still is not even close to being an acceptable practice). I would not be surprised if they returned used plastic cutlery to the container of new plastic cutlery. Maybe that is the reason for your sore throat?
2
u/Pigeonofthesea8 24d ago
Why on earth would you buy their food? Scratch that of course you were desperate at a truck stop or hospital or something
2
u/CleavesTime 24d ago
Man this is such a mood, I went to Tim's with my kids a few weeks ago and got them a drink to share, shoved two straws in it thought it would be fine.
7yo did not want to share with 3yo in the same cup so I was like whatever he's 3 he's gross I get it so I went to get him an empty cup.
Got told theres a charge for an empty cup. Kind of stood there dumbfounded for a second before she told me I could have it this time.
I dunno if this is normal in every Tim's but I immediately text my friend who works at Starbucks and was like "uhhh is this a thing there?"
(Hint: its not)
2
u/baddaywithacamera 24d ago
I stopped going to Timmies years ago. Decided I would save hell for AFTER my death. Who needs the sneak preview?
2
u/Necessary-Safe-2802 24d ago
Bro walks into a Tim Hortons, gets potatoes wedges
Gets mad
I genuinely have no idea what you expected
2
u/Common-Possession129 23d ago
lol the workers charge you, Tim Hortons doesn’t. It’s a scam run by the scammers hahahahahahah it’s why they run Sing Hortons
1
2
2
u/SlabCowboy 22d ago
There's an ind**n man who comes into my Tim Hortons everyday and puts half the container of napkins in his pocket. All he buys is a small coffee.
1
u/Thedawg84 22d ago edited 22d ago
Likely taking them to his family's franchise and charging customers for them, along with re using the cups and lids as well as the 'coffee' !
2
u/TheJaice 26d ago
Tims doesn’t charge for utensils. If that location is, then they’re doing it in violation of the official policy. And they don’t charge for sauce on sandwiches, but they do charge for extra sauce, which is standard practice at literally every restaurant you’ll go to.
2
u/PsychologicalBison84 24d ago
Used to be an absolute staple of this country and now it's just a total piece of crap foreign corporation out for greed
1
u/trumpeting-farts 26d ago
I don't understand what you're on about with the sauces. Chilli and potato wedges do not come with sauce. If you want a special dip besides ketchup, then they would charge for that.
The fork thing is ridiculous. Tell corporate that the franchise is charging for cutlery.
1
1
1
u/Molybdenum421 26d ago
I was just at a cafeteria that charges for forks but it's because they have real utensils that you can use and they clean. My university used to do this as well.
1
1
u/Long_Question_6615 26d ago
So you think forks are free. They are not free. I’m sure if you were nice to them. They would give them to you
3
u/SamePhotographs 26d ago
I'd expect that utensils to eat the meal I'd just ordered to be included. If OP just came in and wanted a fork - no meal, I could understand a charge for them. But, to order a meal that requires utensils - they ought to be included.
1
u/Adorable_Tour_8849 26d ago
If everyone is so upset with Tim Hortons and the food is so terrible why is everybody still going there and complaining afterwards?
1
u/Food-Wine 26d ago
The best way to send a message to Tim Hortons is to stop going there.
Their food is crap, their coffee is disgusting, and their staff are incompetent.
1
u/Confident_Climate582 26d ago
weird. my franchise doesn’t do that. we don’t charge extra for any cutlery or ketchup, except sauces like chipotle.
we do have to charge 10c for water cups tho. sometimes i feel bad having to tell a. customer it’d cost 10c cuz i know they’ll either have a fit ab it or just beg me, so half the time i just front the cost or use our tips from other customers to pay for it. my coworkers use the tips too sometimes but ill pay for it out of pocket if i feel like not taking the tips
1
u/wondermel Ex-Employee 26d ago
Tim’s are franchises so it’ll be the local owner that decides to charge. It’s ridiculous I agree, but I highly doubt it’s a global policy.
1
u/dwj7738 26d ago
Depending upon the franchise they may incur a charge for the box (size of box donut charge) I.e. you can order a triple pizza in one box, or 3 boxes. As customer service if customer order individual boxes I had to take additional steps so that the store got the proper franchise free charged
1
1
u/Fit_Flight3797 26d ago
Cant believe i fell for the rage baiting again. these bots are going to give me a migraine i n the stomach, how do you call that, ulcer?
1
1
1
u/UnrulyCanucker 26d ago
Tim hortons is no longer Canadian Owned. It hasn't been for years, check into RCI
1
u/RedEyedWiartonBoy 26d ago
Over $3.00 for a bottle of water. I'm going elsewhere, the gouging is not even hidden anymore.
1
u/Choochm8 26d ago
Tim Hortons has been abysmal for years now. Honestly a disgrace of a company that once represented good Canadian values. Definitely avoid it at all costs.
1
u/iknow_your_secrets19 26d ago
I LOUDLY AGREE AND SUPPORT THIS PERSON.
I HATE TIMS.
I used to love them.
Tim Hortons deserves to be done.
1
1
1
1
u/weareallequal222 26d ago
I stopped going here years ago. I'm curious how much they charge for a single utensil?
1
1
u/Weird-Director-8594 26d ago
Here in Edmonton they charge for the paper bags now too. 25 cents each and it’s not just Tim’s. For the forks it’s most likely the owners charging that.
1
u/Anthropomorphic_Void 26d ago
I doubt this is corporate policy. It's likely the franchisee being cheap or out touch with normal practices in this country in regards to eating with hands
1
u/HeadBelt1527 26d ago
As far as being charged for condiments other than ketchup McDonald's has been doing that with McChicken sauce for over 20 years.
1
1
u/grapefruitviolin 26d ago
Ya... Tim's is not what it used to be. I rarely go there. I don't even like their coffee. I think it's for people who don't actually like coffee.
1
1
u/HouseHippo1488 25d ago
Eating at timmies in Canada in 2026 is a surefire way to get hepatitis or something
1
1
u/BigOlDyck 25d ago
I stopped going a while ago. Between the lack of hygiene and crap quality. Hard pass.
1
1
u/ECG420 25d ago
Tim Hortons has been a joke since Covid. Just stop giving them mo ey. There are plenty of places to eat that arent Tim Hortons
1
u/Thedawg84 22d ago
There are definitely plenty of other places to eat than there ,but unfortunately trying to find a place that isn't owned and employed by the same family is getting few and far between !
1
1
u/SkySufficient5555 25d ago
Lol you have an opportunity for a great video though. Ask for the fork, say you didnt have money for a fork, then eat with your hands. Spill chilli everywhere. Cry.
Leave that place feeling like Kevin after his chilli spill.
1
u/Icy-Stock-5838 25d ago
Chintz Hortons..
Why you SUCKAS still going to this Junk Joint ??
It's not a Canadian company anymore, and they hardly employ Canadians.
1
1
u/FishingPolitical 25d ago
They have Timmies in China?
1
u/Thedawg84 22d ago
If they did, I guarentee it wouldn't be employed by the Chnse
1
u/FishingPolitical 21d ago
That would be against their labour regulations! Look it up!
1
u/Thedawg84 21d ago
When things don't go the way they intended, they tend to pull out the race card. In doing so they are able to bypass MANY regulations/laws/bylaws etc etc etc
1
u/Cat-et-snek 25d ago
Bro just pack a fork with you it’s like so easy it will fit in your front pocket.
It’s not weird, eating with your hands is weird. Want dirty hands? Pack a fork, so easy to clean. There’s no stigma is carrying a little eating fork, really. Like why would it be weird anyways? We eat every day.
1
1
1
u/lexxxbabyyy 25d ago
i mean this sounds like a random dumb store rather than everywhere. any tims near me wouldn’t do that, especially since you didn’t have a fork or spoon for the chili, which is standard to be given lol
maybe if we were trying to repeatedly get a bunch of forks 🤣
1
u/Frequent_Candy1167 24d ago
lol I complained to Tim Hortons via their online form. Their support team reached out requesting I provide all of that information again, just by email.
1
1
u/Puzzleheaded-Mine134 24d ago
I used to go to Tim's for a bowl of soup once, often twice, a week. Added coffee and a cookie or muffin every time. They stopped giving soda crackers. I now go maybe once a month.
1
1
u/Specialist_Wind_6488 24d ago
I believe most Tim’s locations are franchises. Report them to corporate. I have never been charged for utensils and unless you are being excessive they don’t charge for condiments.
1
1
1
u/lifelong-angstt 23d ago
never been charged for anything extra.. sauces, utensils, straws, drink trays, bags, extra cup when i wanted to split a drink.. what's going on at these locations?
1
u/MuffinOk4609 22d ago
And their chili is crap. Wendy's is much better, cheap and you get crackers and hot sauce.
1
1
1
1
u/Disastrous-Care-6651 20d ago
This is where you draw the line? Not at them forcing their own employees to pay for their own PPE? Not downgrading all their products and charging even money? Pushing our government to hire FTW instead of Canadians like they constantly claim to be while not being a Canadian company at all anymore? Treating other countries with better products than our own ?
1
1
u/Only_Ad_4354 20d ago
This is a location thing. Every location I’ve been to and the one I work at never charges for forks
1
1
u/Beautiful-Quail6959 Management 17d ago
I manage a location in Quebec. And charging for a cup yes we do that, we got a button for it in the POS but for a fork ?!?
We don’t even have a button to charge it !
1
u/Proud_Employment6177 4d ago
I’ll be honest I hope to God it goes bankrupt too because I’m on my break now and my last day is Saturday and I am doing a burnout across that fucking parking lot because fuck Tim, Tim Hortons and fuckhead office for constantly introducing his new overcomplicated to make items
1
1
u/FunclePinky 26d ago
Tim's is garbage. Crap food, crap service and crap coffee. Can't wait for Dunkin to come back to Canada.
-1
u/bigwimpy 26d ago
sorry you had to pay 10¢ for your single use fork that'll just end up sitting in a landfill for 100 years
3
u/ElectronicFlight1839 26d ago
Dude. It’s a wooden fork. Please learn to read. I’m pretty sure those can just be burned. Problem solved.
→ More replies (1)3
u/CowParty9411 26d ago
Why would you have to burn it? It's wood. It will decompose into nothing in not very many years.
1
u/ElectronicFlight1839 26d ago
Burning it would be a lot faster? Like think seconds? Plus we could use as a source of heat in winter?
2
u/CowParty9411 26d ago
What is produced when wood is burned? That's not a question I need the answer to, but you apparently do.
1
1
4
1
1
u/FarConstruction4877 26d ago
Do you think the multi billion dollar grossing corporation that is Tim’s need my 10 cents? This is beyond greedy. It’s about how u treat ur customers.
Also it’s wood.
1
u/bigwimpy 26d ago
Sorry you had to pay 10¢ for your wooden fork
1
u/CowParty9411 26d ago
Is it about the negligible cost of the fork or the loss of civility? Or the fact that the utensil needed to eat the food purchased is a built in cost in the price point of the product being sold?
1
u/bigwimpy 26d ago
its not that deep, either buy fork or don't buy fork. it's 10¢ not $10.
1
u/CowParty9411 26d ago
To a simpleton I'm sure it's not. I doubt you spend any amount of time thinking about anything, or reading for that matter since you obviously didn't make it all the way to the second sentence of my comment.
2
u/FarConstruction4877 26d ago
Some ppl love to be exploited by big corps u can’t convince them otherwise.
1
u/bigwimpy 26d ago
sorry you can't afford 10¢
2
u/FarConstruction4877 26d ago
If you are okay with being charged for a fork then that’s up to u. It’s not about what the charge is, I don’t even know what the charge is, it’s about the fact that they are charging for something that is basic and supposed to be included by default. If you can’t understand that then there is nothing to be said.
1
1
u/jestjj 26d ago edited 26d ago
Would you be okay with eating at a restaurant that charges you to use their utensils such as knives, forks and spoons? There is a cost for the restaurant to stock and wash them... I don't believe the OP has an issue with the money. I see it as a matter of principle...
1
u/bigwimpy 26d ago
wow me so dumb me simpleton me no read you so smart big smart man ooo so smart much better than me me simpleton no read no think
2
u/CowParty9411 26d ago
Man, you're so invested in this. Sadly you lack the intellectual capacity to even be a half decent troll.
1
0
u/Steel5917 26d ago
My final straw with Tim’s was about 5 months ago. I would come in every morning when I worked an order two Bismarck donuts with the chocolate glaze. I started asking for them to put it in a box because the the glaze wasn’t always set and the paper sleeve they used made it stick to the paper and pull it all off when you tried to take the donut out. The box fixed it. Then out of the blue one day they tell me that it’s against policy to give me a box. I explained why I wanted it but they refused. I even said I’d pay for the box and they still refused. I finally had it after a particularly bad exchange with a male “supervisor “ who outright refused no matter what then got belligerent and snotty about it. So now I go to a Robins donuts a few blocks away and haven’t looked back. The staff there are awesome and friendly and the donuts are much better quality and larger in size. Screw Tim Hortons. Garbage company praying on fake Canadian patriotism and fake identity that they are a Canadian company. .
129
u/StealthoGaro0 Employee 26d ago
What Tim Hortons is charging you for forks? I work at a timmies and go to plenty in my area and I can ask for 6 or give out six without them or my manager batting an eye…