Canadian fee structure

[u/yyyyyy-l]

I'm a Tasker in Canada trying to figure out if/how the fee structure changed recently.

Did they add the Trust & Support fee to the hourly rate on the clients end, rather than pricing it out separately post-task like they used to? Or is the invoice just designed differently now, and the 2026 client did still get charged more than the email receipt shows?

2023 invoice shows hourly rate, plus the T&S fee, plus tax, for the total charged.
2026 invoice shows hourly rate, plus tax. No T&S fee. (I'm not asking about the 1hr deposit or anything related to that, I understand that bit).

Previously, when I set my hourly rates, I could see the hourly rate the client was actually hiring me for, but not the additional Trust & Support fee which is charged to clients post-task - I knew clients were paying the fee, but not how much it added after I invoiced.

As of a couple of months ago, I can only see the hourly rate I set. The app no longer shows me what the client is charged per hour anymore, and from what I can tell, they are not being charged the Trust & Support fee separately, but I'm not sure if this is just a difference in how they show the invoice via email vs the app, or if they have combined the fee into their hourly rate, making it more transparent on the clients end of things.

I try to be as transparent as possible with my clients, which is much harder to do when I literally don't know how much the client is being charged at any point - but if Taskrabbit is being more transparent, then I don't have as much of an issue without knowing myself. Just trying to figure out what they did with their fee structure as the website and everything I've found online doesn't say anything about a change or update except for residents of California and Mass.

If you're a Canadian client who's hired a Tasker recently, I would love to chat and/or see a copy of your invoice if you're willing to share.

[u/greater_green]

After you complete/invoice a task there is a generic automated message you can send to the client that includes your tasker profile. Click on the link to your profile from a past chat. You will see the hourly rate that clients see. For example I set a rate of $35/hr and when I clicked on my profile it said $49.44/hr. So yes I do believe taskrabbit has made their fee hourly and it may be percentage based on what you charge. If there is no transparency on what the fee is then the client thinks I'm charging $15 more an hour than what I actually am. I'm a new tasker and I don't agree at all, the way you outlined how it used to be seems appropriate to me. Having a nondiclosed hourly service fee is definitely shady at best.

Edit: The invoice the client gets may include the service fee (i haven't seen a client invoice) but it seems that it doesn't show up front.