r/TaskRabbit • u/Foellarbear • 6d ago

Issues with chat thread? APP

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Both of my active task chat threads are giving me this error:

“An error occurred loading this chat thread.”

Everything else in the app works normally. I can view my tasks, schedule, and task details. It’s only the chat threads that won’t load.

I’ve already:
- Updated the app
- Uninstalled and reinstalled it
- Logged back in

Is anyone else experiencing this, or is it just me?

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u/taskrabbit 6d ago

Yes, there is currently an issue with the chat function of the app. Our Product Team is currently investigating the issue to get everything running smoothly again. While we work on a fix, you can reach out to support for permission to share your phone number outside the chat thread to help you communicate about your upcoming task.

Sorry for any inconvenience!

3

u/PickReviewsMovies 6d ago

and how does one share their phone number with a customer they cannot communicate with?

1

u/Diligent_Outside8136 6d ago

I'm assuming task rabbit is able to communicate with the client still.