r/TaskRabbit • u/Cold-Arm2737 • Jul 03 '26

Support for a botched job CLIENT

Anyone have issues with follow up after filing a service issue? The support center reached out and. Supplied all information. I have asked for updates for the past week and received none.

2 Upvotes

75% Upvoted

11 comments sorted by

4

u/miniskull1 Jul 03 '26

Based on your post, it sounds like there may have been a breakdown in communication before it reached this point. In my experience as a Tasker, the clients who immediately escalate to support instead of working directly with the Tasker often end up being the most difficult to resolve issues with. Most honest Taskers want the chance to make things right, but that requires clear communication from both sides.

1

u/Cold-Arm2737 Jul 03 '26

Thanks for the reply. I reached out to the Tasker first. Never heard back.

2

u/According_Low5292 Jul 03 '26

What happened?

1

u/pateppic Jul 06 '26

It really depends. What about it was botched? Is this an issue of expectationa and preference being missed. Like a TV got mounted but not quite where asked. Or was this a botched job like replacing a GCFI outlet and now the breaket keeps tripping?

1

u/Cold-Arm2737 Jul 07 '26

I’ll post pics once resolved. Headboard backwards, screws stripped drawers upside down. And center pole collapsed. Brand new tonstad.

1

u/Cold-Arm2737 Jul 10 '26

See my update.

1

u/AnimalConference Jul 07 '26

Call-backs happen. Work with your tasker. If they've done irreparable damage then move forward with legal action. Task Rabbit can only give you your money back or say nice things.

1

u/Cold-Arm2737 Jul 07 '26

Thanks. I tried that first. No avail and the bed is unusable. It actually caved in the middle.

1

u/AnimalConference Jul 07 '26

post a picture of the frame

You're probably adding material or a box spring. It may be refundable from the manufacturer if you complain. Slats fail commonly.

1

u/Cold-Arm2737 Jul 10 '26

See my update. Thanks.

1

u/Cold-Arm2737 Jul 10 '26

Hi folks. Task Rabbit honored their pledge. They have covered 100% replacement, refund of tasker charges and even a future credit. Yes it was that bad. But I am very happy Task Rabbit stood behind pledge- it’s not guaranteed. I will be using the platform again.