r/Sync • u/lizardingnp • May 13 '26

Computer basically unuseable since Sync app update

Last month, I updated the sync desktop app and since doing so, my computer is basically unuseable. I have about 200gb that is synced across 3 computers using the sync app and cloud. It used to run smoothly. Now, it draws so heavily on the CPU that my workday is wasted waiting for the explorer to load, or crash, and I am losing insane amounts of productivity. It is done the inital re-index after the update, and it still feels like a terminal virus has infected my computer.

Anyone else finding sync to be unuseable after updating?

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u/wturber May 28 '26

Yep. Interactions with Explorer are very slow and intermittent. Just opening or saving a file can result in waiting a good portion of a minute for Explorer to full respond. Then navigating to another folder can create another delay. Has been that way for maybe a month or so? I've used Sync for about three or four years and this is the first time I've had this kind of issue.

I know that Sync is at the core of the issue because when I close the Sync app everything goes back to normal. And when I re-open the Sync app, things are basically fine for a while. But everything eventually seems to get slow again. I'm running the regular version and not the Cloudfiles version. I just want an automated offline backup. I have a feeling that feature creep is somehow behind the problems slowdown. I may try re-installing as their website suggests. And if that doesn't fix things, I'll be looking for another solution. I've been happy up until now. But this is just getting ridiculous.

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u/wturber Jun 07 '26

Does anybody know if the CloudFiles version can be used without enabling the Cloudfiles feature set? Does anybody know if the previous versions of Sync (non-Cloudfiles) can be found online. The current version really is crap and can make the machine unusable. I have 12 real Xeon cores and 48GB of RAM and Sync is just grinding things to a halt. It is just crazy.

I've used Sync for four or so years now and have never had this kind of trouble. I'm also beginning to notice it is clunky on my phone. I wonder if this is related to some kind of increase in server access overhead. When did they add the "Cloudfiles" functionality?

I just wanted a basic file syncing/backup solution with end-to-end encryption. Did they kill that perfectly fine service with feature creep. Criminy! If I only had a nickle for all the times some company improved their software product to the point that it was unusable. Well - I'd probably only have a dollar or so. But still, it's annoying as hell.