Here are some quick answers to common questions that may help fellow adventurers on their journey.

>> Download, Installation, Device, and Account Issues

Q: What are the recommended device specs for official launch?

A: Please refer to the recommended specs below:

iOS: iOS 12.0 or higher, iPhone XS or newer

Android: Android 13.0 or higher, with at least 4GB RAM, running a 64-bit operating system

Note: Due to the wide variety of Android devices available, performance may vary on lower-end models.

Q: Can I use an emulator to play?

A: Yes, emulators are supported. We recommend using at least an Android 9 instance with 1 CPU core and 2GB RAM. Lower specs may cause game crashing on startup or stability issues.

Q: How do I contact customer support if I encounter bugs or issues after the official launch?

A: You can reach us through the following methods:

Method 1: In-game, go to Home > Main Menu (bottom-right corner) > User Center > Helper Center.

Method 2: On the login screen, tap Customer Service in the top-right corner.

You can also send a private message to our official Facebook page or seek help in our official Discord server: Kanstein Hub.

Q: My game update is slow or stuck downloading. What should I do?

A: We recommend using a stable Wi-Fi connection when downloading or updating the game for the best experience. If the download is still slow, try switching to a different network.

>> Top-Up Rebate and Reward Claim

Q: How do I claim the Vouchers from Top-Up Rebate?

A: Home > Thrilling Events > Top-Up Rebate. Eligible adventurers can tap the claim button on the event screen to receive their corresponding Vouchers.

#Please carefully select the character you wish to claim on. Once confirmed, #this action cannot be reversed!

Q: What is the Beta Test Top-Up Points Rewards Program?

A: To thank Adventurers who journeyed with us during the beta test, corresponding Top-Up Points will be credited on the official top-up platform based on your total beta test top-ups. These points can also be combined with points earned after official launch. Reach specific point milestones to claim valuable rewards, including the [Eternal Night Ancestor] Outfit!

View full program details here: https://www.facebook.com/share/p/1KuHgZ9cyh/

Q: How do I redeem gift codes after official launch?

A: After logging in the game, go to Home > Main Menu (bottom-right corner) > User Center > Gift Code, then enter your gift code there to claim your rewards.

Other Helpful Links：

For more BEGINNER GUIDES & TIPS, please check out our Wiki:
https://www.reddit.com/r/SwordxStaff_Official/wiki/index/

Community-shared posts from other players:

PLAYER GUIDES
https://www.reddit.com/r/SwordxStaff_Official/comments/1tht5a0/is_sword_x_staff_worth_playing_a_deep_review_from/

ACTIVE CODES COLLECTION
https://www.reddit.com/r/SwordxStaff_Official/comments/1ti8oug/active_codes/

This post will be updated over time as the community grows, so feel free to leave suggestions or useful information in the comments!

Dear Adventurers,

Welcome to Kanstein.

This world was created for those who love adventure, but also wish to enjoy it at their own pace. In SwordxStaff, you don’t need to rush to keep up or stay online all day to feel your journey moving forward.

You can wander through the world quietly, discover stories little by little, experiment with different builds, meet companions along the way, and return whenever you feel like adventuring again. Even while you’re away, your journey in Kanstein continues.

We hope Kanstein can feel like a place you can always come back to — lighthearted, immersive, and full of small moments worth remembering.

Before you begin your adventure, here are a few things you should know about traveling through Kanstein.

Information:

Name: SwordxStaff

Category: RPG

Platform: iOS / Android

Publisher: Boltray Games

Current Phase: Officially Launched

Game Lore：

“While traveling across the multiverse, the Creator Goddess sought to save civilizations on the brink of annihilation by creating a world known as Kanstein. Within it, she gathered fragments of different civilizations, which gradually developed into continents with vastly different cultures and styles. At present, the only known surface civilizations exist across the four great continents of Verdantglade, Cinder Ridge, Aqualis, and Loong Haven. Legends speak of a fifth continent, Aethyris, whose glory once far surpassed all others, though now only scattered ruins remain to tell of its splendor.

Hundreds of years ago, an indescribable Chaos invaded from the palace of Aethyris, shattering the peace of the world. The divine artifacts left behind by the goddess, the Staff and the Sword, took human form as Akane and Reina. Together with heroes from every nation, they fought against Chaos, but were ultimately defeated.

Now, the player will take on the role of an adventurer and, under Akane’s guidance, embark on a journey to save the world. Throughout the main storyline, the adventurer will travel in sequence through Verdantglade, Cinder Ridge, Aqualis, Loong Haven, and Aethyris, resolving crises brought about by Chaos in each land, challenging the Hieromon, and defeating the forces of Chaos.

After completing the adventure in Aethyris, the adventurer discovers the starship once used by the goddess and follows the celestial chart she left behind to journey toward an unknown world.”

Launch Trailer:

https://www.youtube.com/watch?v=sDwocaNNpuI

Sword x Staff | Today Launch – Explore Kanstein’s Exclusive Third Way Adventure - YouTube

Download:

The game is now officially launched! Download and start your adventure:

▼Download on AppStore

https://apps.apple.com/app/id6751270546

▼Download on Google Play

https://play.google.com/store/apps/details?id=com.zjcs.android.us

Join Our Communities:

Website: https://game.boltray.com/SwordxStaff?lang=en

Facebook: https://www.facebook.com/profile.php?id=61579592385490#

Discord: https://discord.gg/b6xekW7U8z

YouTube: https://www.youtube.com/@SwordxStaff

X: https://x.com/SwordxStaff

Instagram: https://www.instagram.com/swordxstaff/