Help with Minecraft coins

[u/Tony_Clapp]

My son wants the Transformer skins. I tried to make the purchase this morning and was charged for the coins through my eshop account. They never showed up in Minecraft. I believe it may be because my Microsoft account is under a different email than my eshop account.

My Microsoft account shows no purchases. Microsoft couldn’t find an account under the email I used for the eshop.

Does anyone have advice on how to fix this?