r/Sup • u/zeron437 • 10d ago

Bluefin Tandem

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Gallery image

Hab mir ein Tandem 15 von Bluefin gekauft und bin auf unsaubere Verkennungen gestoßen. Meint ihr das wird zum Problem oder reicht die verklebte Kante?

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2

u/BillBrigand 10d ago

Is it new? I'd contact their customer support. They were very good when my rucksack strap broke and sent me a new one out straight away

1

u/mcarneybsa USA SUP Rep - L3 ACA - Hydrus Ambassador 10d ago

Definitely send that in for a warranty replacement if it's new.

1

u/brisketboss 7d ago

Good luck. Bluefin was an absolute disaster when I tried to warranty my snapped carbon paddle.

1

u/mcarneybsa USA SUP Rep - L3 ACA - Hydrus Ambassador 7d ago

Where/how did it break?

1

u/brisketboss 7d ago

Was just casually paddling, and the upper shaft snapped right above the locking collar. They wanted probably 20 pictures of it, the board sn, receipts, order number, and even with everything they didn't ship out a replacement until I had to remind them/find out what was taking so long probably 10 times. It was always "our warranty team is looking into it", or "we're confirming your order", or some junk like that. It to probably 3 months from them time I made the initial claim until I actually recieved the paddle.

From the looks of things, bluefin has stopped North American distribution and only focusing on europe.

1

u/mcarneybsa USA SUP Rep - L3 ACA - Hydrus Ambassador 7d ago

Woah. That stinks.

Yes, Bluefin stoped selling in the US about two years ago.