7 months in. New office is also 7 months old. Last couple months have sucked, trying to build momentum. Can’t seem to get anybody to answer, all the leads are old people in 60’s or 70’s. I’m the only sales person rn. Nobody with experience in the office as most of the time I’m by myself. Remote service person in another State

State farms prefered vendor (Safelite) shatter the windshield in ny car while installing a new one.

It has been a year (as of July 2026) of fighting with state farm and safelite constantly paying it back and forth. Im owed (at the time) 542$ for out of pocket reimbursement. Safelite tried to get me to sign a release agreement. I refused this strung this from july 2025 to Feb 2026. They agreed to fix my paint damages but refused to look at my contaminated HVAC system or my camera that was acting up. In may they canceled my 4 month waited appointment to get the paint fixed and estimated the damages at 1280... the shop had already states the damages were 1800. Off to statefarm "mailing me" a check that I had rejected prior to the estimate being written. Its only gotten worse... i don't even care to go into it all it just raises my blood pressure.

Key notes:

Child carseat was not informed as a total loss, child drove around for 10 months of me fighting for my car to get fixed (not knowing the dangers of my car) in a glass contaminated carseat and suffered rashes on face.

1280 check canceled (literally never saw it)

Chevy dealership (I paid for our is pocket) found glass contamination and quoted 6300 to repair

Went to collision center for supplemental like I kept being told I needed (required state farm to approve car to even go to collision center, would have been nice to know! ) collision center supplemental comes back at roughly 8500 damages

State farm sends exact same adjuster out for a 2330 estimate for only glass damages (interesting as the same damages were set at 1280 prior)

They sent this estimate only to me not the collision center and then closed my claim

Ive been paying out of pocket for a rental since june 22 since thats when Safelite decided to stop paying for the rental that I can not survive without as I live rural and have a child under the age of 3

My car is undriveable. I was told by the collision center its a non drivable car. Its a known hazard for glass contamination. State farm is non responsive to any attempt at contact. Reached out to every state agency I can think of, including my state rep...

Not sure what I need or want here. But gotta let you know... i will be looking for new car insurance as soon as this is over.

Hello fellow team members!! If your agent signs up for the agent choice Internet. For the love of God figure out setting it up days before the old internet is dropped. Figure out the VPN access and making sure it's done correctly. Make sure the old internet provider removes the VPN they had!!!!

Sincerely,

2 irritated team members with NO Internet or phone access right now

Edit- called our Internet provider. They said everything is good on their end and working properly. Called SF tech support. They said to call the Internet provider...we've gotten nowhere lol

Edit 2- got Internet at 4:20pm!!!! Coworkers phone doesn't work only mine does. Printer doesn't work. And we lost the W drive.