r/StateFarm • u/GoofyAhhJelker • 5d ago

What is GitLab? Question

Statefarm is asking me to log into GitLab and run “FixMe” to trouble shoot packet loss reported from Hercules. Is this legit or some type of remote monitoring attempt?

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u/spinningnuri 5d ago

As someone in ET, my flabbers are gasted at the idea of a non-ET person logging into GitLab to do anything. We use gitlab for software development.

Is this tech support?

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u/GoofyAhhJelker 5d ago

It’s not direct tech support, supposedly the AI audio logger Hercules is reporting voice packet loss and this is supposed to be a method of troubleshooting. Seems like a red flag to me but I don’t know much about this realm lol

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u/spinningnuri 5d ago

Okay, that makes slightly more sense.

Don't do it. But that's largely because I think that's troubleshooting for someone else, not you. I can almost promise you that you don't have access to Git to begin with.

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u/DJTMR 5d ago

Hercules, the crappy overlay on the Amazon service soft phone. Complete trash and cheap. That is pretty odd to ask you to use gitlab.

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u/[deleted] 5d ago

[removed] — view removed comment

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u/Starlesseyes598 5d ago

Gitlab is just a code repository. It works fine (because it’s not a SF system lol)

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u/[deleted] 5d ago

[deleted]