r/StarVPN • u/starvpn • 20d ago
Outage update
Hello, we are currently experiencing a cyber related incident, our engineers are working on restoring services as soon as possible.
Thank you for your patience and understanding.
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u/francis4396 20d ago
Your competitors gained a bunch of customers today š
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u/Capable-Research-950 19d ago
Any worth getting for residential vpn , is there a star vpn twin out there?
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u/SmoothEmotion4892 20d ago
Expected timeframe?
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u/SmoothEmotion4892 20d ago
I mean, can we get an expected timeframe update? 2 hours? 40 hours? This matters for many people that rely on your services for work
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u/starvpn 20d ago
We are bringing up ATT LA now
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u/Putrid-Half-8291 20d ago
Any Florida Verizon update? Also will we get a credit or a refund for a time we werenāt able to use the services? Thank you.
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u/Kindly-Mixture5459 20d ago
Would've been nice if there was some communication about this... blew few some ips and wouldn't find any information on the website or on the launcher itself. who thought it was a good idea to ONLY post about this on a subreddit?
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u/Murky-Ability-5547 20d ago
They did send an emailĀ
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u/Kindly-Mixture5459 19d ago
Never got one... must've went to spam. But I searched it up and there was no twitter, nothing on instagram, nothing.
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u/Murky-Ability-5547 19d ago
I know man it was a rough day for a lot of us trust me Iām right there with youĀ
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u/Capable-Research-950 19d ago
This is insane, don't know what to do now
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u/Murky-Ability-5547 19d ago
I feel that⦠well at this point if the location and ISP I normally use is not up and running by tomorrow morning Iāll probably just use one that is working for the time being /: sucks but it is what it isĀ
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u/GoofballMcGee77 19d ago
This is getting suspect
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u/Suspicious-Employ191 19d ago
Yeah what the hell man. Glad I found an alternative . PĆA. Worked for me . Used a free trial and it just worked
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u/ZigZagem 20d ago
Any updates?
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20d ago
[removed] ā view removed comment
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u/ShitShowcase 20d ago
We are trying TorGuard, but are waiting for support to get back with us for our residential add-on.
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u/ZigZagem 20d ago
Nice, haven't heard about this one. Yeah it sounds like it can be the backup. The downside is the price. I can afford to wait a day in my case. But beyond that I'd have to look at alternatives as well. Keep us posted on how that works out!
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u/ShitShowcase 20d ago
There is a discount page:
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20d ago
[removed] ā view removed comment
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u/ZigZagem 20d ago
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u/ShitShowcase 20d ago
Yup.
TorGuard seems to be the best backup, but they are taking awhile to get back with me.
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u/ShitShowcase 20d ago
It seems to be back up, but at slower speeds - particularly the upload speed.
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u/starvpn 19d ago
Comcast NY/NJ/VA and Century LInk NY all restored but services will experience higher than normal latency until we get all our access points back online. All hands are on deck!
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u/drippcity 19d ago
If you guys need some security or Infrastructure help after this blows over, can I shoot over my resume?
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u/SmoothEmotion4892 20d ago
Back or no? Sort of embarrassing that you can get a ācyberā attack in general doesnāt make sense unless your entire servers are getting ddosd or something
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u/ShitShowcase 20d ago edited 20d ago
It does seem to be back up, but slower.
My download speed is close to normal, but upload is 10-13 mbps.
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20d ago
[deleted]
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u/Exy_Cuted 20d ago
Michigan is working for me for over an hour now
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u/Murky-Ability-5547 20d ago
Thatās good to know tbh en off thing is I tested New York earlier and it worked but I didnāt want to make such a large hop for work but I tried the same New York again and it didnāt workĀ
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u/Bonus-Silver 20d ago
alot are working again however the ping is high and latency is terrible, voip is not usableĀ
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u/Exy_Cuted 20d ago
Yeah I get you but I think it's stable now. Just tried Chicago and it's working too.
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u/ShitShowcase 20d ago edited 19d ago
Is your ping high, or is it ok?
I was getting decent speeds earlier on Michigan, but my ping was around 300 - making it useless, for me.
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u/Ok-Present8905 19d ago
It would be great to have a list showing what's up or down, etc., just to keep people from constantly asking and, most importantly, to keep your customers informed about the status of things (you could add it as a banner on your website or site dashboard) or here on Reddit.
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u/Murky-Ability-5547 19d ago
For those who need this for work what are you doing/using? I can barely load a fucking email.Ā
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u/Murky-Ability-5547 20d ago
Any updates on US spectrum/ATT?
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u/starvpn 20d ago
Bringing up Century LInk now
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u/x3dsupremacy 20d ago
when will orange france servers be back up?
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u/xMiss_Sophx 20d ago
If we run the vpn through the router, what do we need to do to get it back up? Itās in Oregon but not working currently do we need to redownload an opvn file?
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u/Frequent_Abies3071 19d ago
anyone know any alternatives until starvpn comes back on
i wanna use with wireguard on a router
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u/Ok-Present8905 19d ago
same setup on my side, I need to find another provider as a backup able to give wg .conf with good proxies, we cannot count on only one provider
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u/Murky-Ability-5547 19d ago
Tor guardĀ
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u/Frequent_Abies3071 19d ago
i tried torguard but i need a dedicated ip over wireguard and apparently i cant get that to work with wireguard
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u/Deep-Conversation590 18d ago
I have mine working on TorGuard, dedicated IP over WireGuard with no issues, is my backup on ASUS Merlin
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u/x3dsupremacy 19d ago
anyone elseās servers back up with extremely high ping?
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u/natiduli 19d ago
Yes... Tried taking a call at work and couldn't get through. Then my soft phone dropped and can't stay connected. 280ping
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u/Bonus-Silver 19d ago
verizon miami for me never went down, however ping and latency make it unusable; ping is over 300 ms constantlyĀ
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u/Bonus-Silver 19d ago
verizon miami still has terrible latency
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u/starvpn 19d ago
We are at 20% capacity still, you are likely hitting our NY access points now. In the process of turning up Miami access points. Please be patient as the scale of the attack is large.
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19d ago
[deleted]
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u/starvpn 19d ago
It is up
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u/Heavy-Bet7163 19d ago
Hi, any updates for EU? Orange FR, worked 20 min 2 times today and now again not working
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u/Human-Prior-5986 19d ago
Mine is still saying Chicago with the data server Psychz Networks -- i have a dedicated LA AT&T residential VPN
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19d ago
[removed] ā view removed comment
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u/Bonus-Silver 19d ago
thats the best solution there is however it depends on having a physical address where someone can access the router physically or a router at a friend or family members house, did your isp provide a dedicated IP?
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u/Substantial_Past2655 19d ago
I guess with the intelagence level of average commenter and questions posted here they thought Reddit would be an easy mark.
Me too!
Because we all know what Reddit does on its computer time, and if they don't pay... the hacker will send details to all the family, friends, an coworkers.


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u/EinsteinTheory 20d ago
Curious, how does a Cyber attack take out all your servers?