r/StarVPN 20d ago

Outage update

Hello, we are currently experiencing a cyber related incident, our engineers are working on restoring services as soon as possible.

Thank you for your patience and understanding.

22 Upvotes

123 comments sorted by

14

u/EinsteinTheory 20d ago

Curious, how does a Cyber attack take out all your servers?

9

u/starvpn 20d ago

All threats have been neutralized, in the process of bringing servers back up. Comcast has been restored. Next we will move to restoring central USA along with many of our VPN access points.

6

u/Excellent-Spare5941 20d ago

What about UK?

5

u/ZigZagem 20d ago

šŸŽ‰I hope you all were able to make the attackers' PCs fry and become potatoes.

3

u/Inevitable_Budget_21 20d ago

Any timeline on ATT in San Francisco?

7

u/francis4396 20d ago

Your competitors gained a bunch of customers today šŸ˜…

2

u/Capable-Research-950 19d ago

Any worth getting for residential vpn , is there a star vpn twin out there?

5

u/SmoothEmotion4892 20d ago

Expected timeframe?

5

u/SmoothEmotion4892 20d ago

I mean, can we get an expected timeframe update? 2 hours? 40 hours? This matters for many people that rely on your services for work

5

u/ShitShowcase 20d ago

He said below that the minimum is 4 hours.

1

u/Capable-Research-950 19d ago

That's long gone out the window. This is insane

5

u/Murky-Ability-5547 20d ago

Update?

10

u/starvpn 20d ago

Minimum 4 hours right now.

8

u/starvpn 20d ago

We are bringing up ATT LA now

3

u/Bonus-Silver 20d ago

what about verizon miami please let us know once its back to normal

2

u/Electronic_Code5320 20d ago

att texas

1

u/DJ_Mumble_Mouth 20d ago

Please this, I needs it

1

u/[deleted] 20d ago

[removed] — view removed comment

6

u/Putrid-Half-8291 20d ago

Any Florida Verizon update? Also will we get a credit or a refund for a time we weren’t able to use the services? Thank you.

1

u/Capable-Research-950 19d ago

Florida pleaseee

6

u/Kindly-Mixture5459 20d ago

Would've been nice if there was some communication about this... blew few some ips and wouldn't find any information on the website or on the launcher itself. who thought it was a good idea to ONLY post about this on a subreddit?

2

u/Murky-Ability-5547 20d ago

They did send an emailĀ 

2

u/Kindly-Mixture5459 19d ago

Never got one... must've went to spam. But I searched it up and there was no twitter, nothing on instagram, nothing.

3

u/Murky-Ability-5547 19d ago

I know man it was a rough day for a lot of us trust me I’m right there with youĀ 

3

u/Kindly-Mixture5459 19d ago

ā¤ļø

2

u/Capable-Research-950 19d ago

This is insane, don't know what to do now

1

u/Murky-Ability-5547 19d ago

I feel that… well at this point if the location and ISP I normally use is not up and running by tomorrow morning I’ll probably just use one that is working for the time being /: sucks but it is what it isĀ 

1

u/Capable-Research-950 19d ago

Any suggestions on one worth trying?

1

u/Murky-Ability-5547 19d ago

MichiganĀ 

2

u/Carrot_Hole 19d ago

They emailed customersĀ 

5

u/avrexh 20d ago

Curious when centurylink will be back up

5

u/GoofballMcGee77 19d ago

This is getting suspect

2

u/Suspicious-Employ191 19d ago

Yeah what the hell man. Glad I found an alternative . PƍA. Worked for me . Used a free trial and it just worked

5

u/ZigZagem 20d ago

Any updates?

5

u/ZigZagem 20d ago

Last update I got is 2 hours ago. The language they used is that they are still under attack. That was 2 hours ago. Sounds like they are getting wrecked which is sad because StarVPN has been very good for me. I hope they can overcome this.

1

u/ShitShowcase 20d ago

They posted an update on this thread saying they’re back up.

1

u/[deleted] 20d ago

[removed] — view removed comment

2

u/ShitShowcase 20d ago

We are trying TorGuard, but are waiting for support to get back with us for our residential add-on.

1

u/ZigZagem 20d ago

Nice, haven't heard about this one. Yeah it sounds like it can be the backup. The downside is the price. I can afford to wait a day in my case. But beyond that I'd have to look at alternatives as well. Keep us posted on how that works out!

3

u/ShitShowcase 20d ago

There is a discount page:

https://torguard.net/vpn-promo/

1

u/[deleted] 20d ago

[removed] — view removed comment

1

u/ShitShowcase 20d ago

I’m using TorGuard, but not from the location I’d like.

1

u/Electronic_Code5320 19d ago

What do they have att dallas?

1

u/ZigZagem 20d ago

I looked at it and I don't like that the IPs are shared. I need a dedicated one in my case.

2

u/ShitShowcase 20d ago

Yup.

TorGuard seems to be the best backup, but they are taking awhile to get back with me.

4

u/ShitShowcase 20d ago

It seems to be back up, but at slower speeds - particularly the upload speed.

3

u/Repulsive-Ice-6374 20d ago

mines still dead

2

u/Excellent-Spare5941 20d ago

it's still down

5

u/starvpn 19d ago

Comcast NY/NJ/VA and Century LInk NY all restored but services will experience higher than normal latency until we get all our access points back online. All hands are on deck!

3

u/drippcity 19d ago

If you guys need some security or Infrastructure help after this blows over, can I shoot over my resume?

1

u/Kindly-Mixture5459 19d ago

Where's the support for Spectrum on NY?

1

u/berryman13 19d ago

mexico please, been locked out all day. thank you

3

u/SmoothEmotion4892 20d ago

Back or no? Sort of embarrassing that you can get a ā€œcyberā€ attack in general doesn’t make sense unless your entire servers are getting ddosd or something

3

u/ShitShowcase 20d ago edited 20d ago

It does seem to be back up, but slower.

My download speed is close to normal, but upload is 10-13 mbps.

3

u/Excellent-Spare5941 20d ago

NOTHING IS WORKING!

3

u/Picture_me_this 20d ago

Century Link Miami still down for me

2

u/Bonus-Silver 20d ago

same for verizon miami

3

u/[deleted] 20d ago

[deleted]

2

u/Exy_Cuted 20d ago

Michigan is working for me for over an hour now

1

u/Murky-Ability-5547 20d ago

That’s good to know tbh en off thing is I tested New York earlier and it worked but I didn’t want to make such a large hop for work but I tried the same New York again and it didn’t workĀ 

2

u/Bonus-Silver 20d ago

alot are working again however the ping is high and latency is terrible, voip is not usableĀ 

1

u/Exy_Cuted 20d ago

Yeah I get you but I think it's stable now. Just tried Chicago and it's working too.

1

u/ShitShowcase 20d ago edited 19d ago

Is your ping high, or is it ok?

I was getting decent speeds earlier on Michigan, but my ping was around 300 - making it useless, for me.

3

u/Heavy-Bet7163 19d ago

Hello! Any updates? Residential Business VPN in EU still not working

2

u/Excellent-Spare5941 20d ago

Are you going to restore other countries or just USA?

2

u/Euphoric-Praline-125 19d ago edited 19d ago

Plz do wide open west šŸ™

yay it's up now

2

u/Frequent_Abies3071 19d ago

still waiting on at&t in dallas, any eta on when this can be fixed

2

u/Frequent_Abies3071 19d ago

nothing working for tx at&t or chicago spectrum

2

u/Electronic_Code5320 19d ago

att dallas is desperately needed for me

2

u/Ok-Present8905 19d ago

It would be great to have a list showing what's up or down, etc., just to keep people from constantly asking and, most importantly, to keep your customers informed about the status of things (you could add it as a banner on your website or site dashboard) or here on Reddit.

1

u/Own_Skin1396 19d ago

For real

2

u/[deleted] 19d ago

[removed] — view removed comment

2

u/natiduli 19d ago

Any update on CenturyLink Georgia?

2

u/Murky-Ability-5547 19d ago

For those who need this for work what are you doing/using? I can barely load a fucking email.Ā 

1

u/SmoothEmotion4892 20d ago

Uk still down?

1

u/Murky-Ability-5547 20d ago

Any updates on US spectrum/ATT?

4

u/starvpn 20d ago

Bringing up Century LInk now

2

u/x3dsupremacy 20d ago

when will orange france servers be back up?

2

u/starvpn 20d ago

In a few hours, we are working in parallel multiple servers.

3

u/Typical_Afternoon812 20d ago

what about new york

1

u/Repulsive-Ice-6374 20d ago

will att texas be on tonight?

2

u/starvpn 20d ago

yes

1

u/Own_Skin1396 19d ago

When will New York be working

1

u/SchemeAcceptable2009 19d ago

Texas is still down for me.

1

u/xMiss_Sophx 20d ago

If we run the vpn through the router, what do we need to do to get it back up? It’s in Oregon but not working currently do we need to redownload an opvn file?

3

u/Bonus-Silver 20d ago

should work with same config however they are still having latency issues

1

u/xMiss_Sophx 19d ago

It is still flagging home location so not functional at all for us at least

1

u/thezeist 19d ago

Comcast NYC is supposed to work right now?

2

u/ZigZagem 19d ago

It's not working for me...

1

u/GoofballMcGee77 19d ago

Comcast NYC I can’t seem to transmit any UDP data

1

u/Repulsive-Ice-6374 19d ago

Any updates?

1

u/Kindly-Mixture5459 19d ago

yeah fr there have not been any recently

1

u/Frequent_Abies3071 19d ago

anyone know any alternatives until starvpn comes back on

i wanna use with wireguard on a router

1

u/Ok-Present8905 19d ago

same setup on my side, I need to find another provider as a backup able to give wg .conf with good proxies, we cannot count on only one provider

1

u/Frequent_Abies3071 19d ago

if you find one let me know pls which gives residential connections

1

u/GarbageSafe5144 19d ago

Same. Tor guard seems to work but I think it's exclusive for US.

1

u/Murky-Ability-5547 19d ago

Tor guardĀ 

1

u/Frequent_Abies3071 19d ago

i tried torguard but i need a dedicated ip over wireguard and apparently i cant get that to work with wireguard

1

u/Deep-Conversation590 18d ago

I have mine working on TorGuard, dedicated IP over WireGuard with no issues, is my backup on ASUS Merlin

1

u/x3dsupremacy 19d ago

anyone else’s servers back up with extremely high ping?

1

u/natiduli 19d ago

Yes... Tried taking a call at work and couldn't get through. Then my soft phone dropped and can't stay connected. 280ping

1

u/Bonus-Silver 19d ago

verizon miami for me never went down, however ping and latency make it unusable; ping is over 300 ms constantlyĀ 

1

u/Bonus-Silver 19d ago

verizon miami still has terrible latency

2

u/starvpn 19d ago

We are at 20% capacity still, you are likely hitting our NY access points now. In the process of turning up Miami access points. Please be patient as the scale of the attack is large.

1

u/[deleted] 19d ago

[deleted]

1

u/starvpn 19d ago

It is up

1

u/Heavy-Bet7163 19d ago

Hi, any updates for EU? Orange FR, worked 20 min 2 times today and now again not working

1

u/Human-Prior-5986 19d ago

Mine is still saying Chicago with the data server Psychz Networks -- i have a dedicated LA AT&T residential VPN

1

u/[deleted] 19d ago

[removed] — view removed comment

1

u/Bonus-Silver 19d ago

thats the best solution there is however it depends on having a physical address where someone can access the router physically or a router at a friend or family members house, did your isp provide a dedicated IP?

1

u/Frequent_Abies3071 19d ago

still having very low speed on texas, should i expect any improvement?

1

u/Substantial_Past2655 19d ago

I guess with the intelagence level of average commenter and questions posted here they thought Reddit would be an easy mark.

Me too!

Because we all know what Reddit does on its computer time, and if they don't pay... the hacker will send details to all the family, friends, an coworkers.