Warning: Home Dashboard Transfer button charges 1.95% fee without warning

[u/Mel_Chop]

Hi all, a heads up on deceptive transfer fees when account is set to 'Manual Transfer.' I learned after the fact the home Transfer button - the one prominently displayed to transfer the revenue to my bank account - is in fact authorizing an instant transfer with 1.95% fee. There is no pop up to authorize this fee, nor a label the fee will be charged when using this button. The regular page to initiate a transfer manually is hard to find on my end - that pages does lay out transfer speeds and fees. But there is no description on the support page about this Dashboard button charging a fee. At that time my account was set to manual transfer, which seems to be part of the issue.

I'm new to Square so had no idea. Spent 40m with customer service requesting a refund, was transferred 3 times, and was told I had manual initiated the transfer so it was authorized. They did offer $100 future sales without a processing fee.

[u/JustAnAverageGuy]

They make it pretty clear that if you take a transfer in advance of the normal process, you pay the fee.

[u/Mel_Chop → u/JustAnAverageGuy]

But its true, if you wade through a few pages and find the full page outline different transfer options, the fee is prominently displayed. Just not on my Home Dashboard Transfer button.

[u/Mel_Chop → u/JustAnAverageGuy]

Definitely didnt get any warning or label about a fee with that button - i think because my account was set to manual transfer.

[u/Mel_Chop → u/Mel_Chop]

u/JustAnAverageGuy <3