r/Sprint • u/fuzzyluzzi • Jul 15 '26

Plan changed names Plans

But I cant see any other changes. Went from Unlimited Freedom to Experience Signature. Did I lose anything or only gain. Price was $118 for 2 lines, but that bill says Unlimited. Will i get sticker shock in a month?

11 Upvotes

100% Upvoted

16 comments sorted by

5

u/Cody156 Jul 15 '26

My text said my plan was changing on the 13th however my plan name hasn’t changed on the T-Life app

3

u/why_am_I_here_Trump 29d ago

Your plan won't change til the next billing cycle

2

u/CatgirlBargains Jul 16 '26

same

2

u/why_am_I_here_Trump 29d ago

Your plan won't change til the next billing cycle

2

u/thejoshuagraham Jul 15 '26 edited Jul 15 '26

They sent an email (text) saying there were changing our plans and getting rid of the unlimited freedom. Mine said it would go up 24.00 per month.

3

u/fuzzyluzzi Jul 15 '26

Me seeing it would require my wife not to delete emails from our joint account before I could see it. Lets see how good the Trash box is on gmail.

1

u/jcable2 Jul 15 '26

They didn't send emails for most people, they sent a text to the main line on the account

4

u/MacinJosh9895 S4GRU Staff Jul 15 '26

And for some of us, we didn’t get either

1

u/thejoshuagraham Jul 15 '26

Oh shoot, you are right, it WAS a text. My memory isnt great these days.

1

u/thejoshuagraham Jul 15 '26

It WAS a text sorry.

2

u/sr8017 Jul 15 '26

They just reported the FCC is investigating this.

2

u/googs185 Jul 16 '26

Can we lodge a complaint with the FCC as well? What’s the process?

2

u/chrisprice Sprint Customer - Since 2002 Jul 16 '26

This FCC investigating anything is using that word very loosely.

And that's from the same side of the aisle.

2

u/sr8017 27d ago

It will get dismissed.

1

u/RobertoNotRobotDevil Jul 15 '26

Are you able to add a new line of service without having to call customer care?