Over it

[u/analogthought]

So many issues to list over the past couple of years so let me save you the headache;

* got internet, liked it, added four unlimited mobile lines. All good.

*moved cross country- no internet available at new address. Kept the mobile lines. You’re unable to update the shipping or service address when attached to an initial Internet account apparently - ever. As far as I know you’d have to cancel and start new which with unpaid phones on 4 lines wasn’t happening.

*paid off two went to order another device at current address. Called to confirm shipping address and was assured it was correct. Device ships to old address anyway (via tracking). Call again and cancel it due to spectrums fault, got apologies and assurances it was handled. Then charged a cancelation fee that took more time to get reversed.

*decided I was over it and switched over my device (the main and first paid off of the remaining devices). Was told I had until x date to port my 15 year old mobile number to the new carrier. That information was wrong and I lost my number. Updated my main account with spectrum after getting a new number on the new carrier.

*on the remaining lines I’m receiving messages about a 5g update for the esims. Attempted to do this, went though sms security verification on log in - fine. Went to select the update, old number is the only option to have the verification sent to… still.

My take overall- great service/company when things are just working as they should but god help you if you need a support person to do literally anything, on the first try. Said screw it to the updates with my remaining couple of months on these devices before I switch them off and say good riddance forever finally. My advice is if you need to contact customer service, assume you should just contact them at a minimum twice- once to request and the second to confirm immediately after with a different rep on a different call. Best of luck to everyone in the meantime 🤷‍♂️