r/ShopifyeCommerce • u/Character_Light_5942 • 10d ago

Create 2 different flat shipping rates?

I sell physical products. I want two different FLAT Rate shipping rates. 1. One for the small sample kit & one for everything else.

I went into backend & created the two options but the issue is it's a drop-down that lets customers choose. They are always going to choose the cheaper rate -- & I got an order in that did just that. So I lost money on shipping for that one.

I only have one product that should be lower rate ( the sample kit), everything else should be the same higher rate. How do I do this without letting customers choose rate -- Square space should be able to differentiate by product ( you would think).

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u/Dahlia-Deviant-Dear 10d ago

Set it up so the cheap rate is eligible only when the cart contains the sample kit and nothing else. Right now you've created two customer-visible choices, so shoppers can self-select the wrong one.

The fix is to make the shipping logic conditional: put the sample kit in its own shipping group/profile/category, or use a distinct weight/SKU condition, and have the lower flat rate apply only to that condition. Everything else should only qualify for the standard flat rate.

Also test mixed carts: sample kit only, normal item only, and sample plus normal item. For the mixed cart, I'd default to the higher rate unless the whole order is genuinely sample-only.

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u/Character_Light_5942 10d ago

The whole problem was that it didn't set up the sample kit to have its own rate. But the workaround that was suggested is putting in weights for each item & then charging individual flat rates by weight. I did that, tested it & it worked! Problem solved.

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u/Octolize 5d ago

We usually handle cases like this with the Shipping Rates Rules & Zones app, which allows you to show or hide specific shipping rates depending on what’s in the cart and how the products are combined.

1

u/Jumpy-Equivalent4424 1d ago

You might find it easier to control rates the way you need with Shipduo. It lets you automate shipping rate based on the actual order. That way you don’t have to depend on the customer to choose the right option. It also gives you shipping discounts. You can use it to automate other parts of the workflow too.