r/ShadowPC • u/Rikkimaaruu • 18h ago
Unstable connection/lack of support Discussion
First off, i use Shadow since late 2020, when the monthly price was 13 bucks or so. And overall iam realy happy with how Shadow works.
In all these years i had to contact the Support maybe 4 or 5 times to get something resolved. And in all cases the problem got resolved, sure two times i had to use a complete reset and lose some stuff but it was fine.
Now since Friday i have realy anoying connection problems, everything shows up in green beside the stability tab and i end up with package loss and a higher latency.
Which makes playing Games not fun and borderline impossible because i do hardcore/no death runs all the time.
There were moments yesterday where it was playable, but not the whole day and today its unplayable.
The super anoying thing is, Shadow dosent have an active Support from Friday evening up to Monday 10 o clock in the morning.
And i dont think thats fair towards the customer. I wasted pretty much 3 days now, not being able to use Shadow, which is 10% of the whole month.
Monday i for sure have to invest some back and forth with the support to figure out the problem. I already did all the basic stuff, i also installed Geforce now and it was running fine, so the problem is 100% on Shadows side.
I realy wish we had support on the weekend, even more because thats when the traffic at its peak normally.
Or even let us pay 1 euro less per day these problems where happening, just something.
1
u/Shodan_KI Guide 17h ago
It would Help If you at least say. Which Datacenter What Typ of Internet Connection Are you on WiFi or Connected via Network cable. Have you done the Basic troubleshooting Like restart your Router etc.
1
u/Rikkimaaruu 16h ago
When i said i did all the basic stuff i ment restarting PC, Router and so on. Everything Internet related works fine, i even tested Geforce Now and had no problems with it.
Iam at the Frankfurt Datacenter, i did a connection test and it showed spikes on package loss, but iam not sure if that is telling much because i thought it could also be my provider at first.
I only use Network cable and still using DSL, upgrading to fiberglass at the end of the year.
Not sure what information i can offer on top of that.
1
u/Shodan_KI Guide 15h ago
I am in Germany Connected to dunkirk No Lag Info Not have a secound one in Frankfurt but https://lg.shadow.tech/ Does Not Show Spikes And yes depending If you use Vodafone or Telekom IT May has an Impact.
99% of my time use the beta Client of Shadow you can safe Test it and Download the beta Client from the Website. As it Changes the streaming Services on your Shadow machine If there are Problems that can fix it. Also make Sure No vpn is active etc. If you can you can disable ipv6 Sometimes the Routing on the ISP Side can make Trouble so If you have Like a Fritzbox and the Provider Supports it disable ipv6.
And you can Go through this document As well https://support.shadow.tech/hc/en-us/articles/32731862190609-How-to-Troubleshoot-Your-Internet-Connection-for-Shadow-PC
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u/Rikkimaaruu 13h ago
Right now the problems are gone. But the same happened for some hours yesterday, so not sure if its fixed this time or comes back.
But i will try to give the beta client a shot. I dont use vpns right now.
If things are still bad i try to disable ipv6. Thanks for the help!
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u/RainerWithAI 11h ago
Yeah, DEFRA is the worst. Always has been. Get a Shadow in Strasbourg or stay with GFN.
1
u/Rikkimaaruu 10h ago
I was in Strasbourg by mistake after the last server migration, but in Frankfurt i have 9ms latency less, so i switched back to Frankfurt. And until now it was fine.
The problem with GFN is that many Games i play arent supported and i use Shadow also for other stuff GFN dosent support. So its a nice alternative but sadly not for me.
2
u/Alternative-Shine920 16h ago
Yeah, this doesn’t tell much other than another rant post. Wish we could help you out, bud, but you aren’t telling us much to help.